First Contact Administrator

2 weeks ago


Sandwell, United Kingdom BCWA RSR Full time

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR Justice and Black County Women’s Aid for are currently recruiting for a First Contact Administrator to be part of a central contact and administrative team.

This is a full time, permanent role, based in Sandwell and offers a salary of £20,167 - £22,320.42

**Main Duties**:

- Responsible for taking calls and field as appropriate to the relevant service or staff member.
- Responsible for delivering an effective system of first contact, care and support to clients who are victims/survivors of abuse; this includes gathering information regarding the client and their circumstances and assessing requirements for support.
- Effectively communicate with clients over the phone in a manner and pace that is appropriate
- Manage high volume of calls.
- Gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agencies.
- Accurate recording of the client/ agency details on the BCWA case management system and prepare case files ready for allocation.
- Assess risk and provide tailored support plans for service users
- Provide support for survivors of abuse using a trauma informed approach.
- Deliver efficient and organised administration.

**Essential Requirements**:

- Educated to minimum Level 3 or equivalent.
- Experience in managing a high volume of calls.
- Experience of working in a professional environment.
- Experience in providing timely response to all stakeholders.
- Excellent interpersonal skills.
- Efficient and organised.

**If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed**

Red Snapper Justice is a member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.



  • Sandwell, United Kingdom Supporting Futures Consulting Ltd Full time

    **Role**:Modern Slavery Support Service Contact Centre Administrator **Based**:Sandwell **Rate**: £21,891 - £23,204.94 **Start Date**:ASAP **Duration**:Permanent **Hours**: Full Time 37.5 hours Monday - Friday Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a Contact Centre Administrator to to...

  • Sales Administrator

    2 weeks ago


    Sandwell District, United Kingdom Right Recruitment Full time

    The Sales Administrator is responsible for the majority of administrative duties in the company.The Sales Administrator will manage records, organise files, answer calls, and provide support for the sales team. The ideal candidate will be highly organised and able to handle financial records and other documentation.Main Purpose of the Sales Administrator...


  • Sandwell, United Kingdom Serco Plc Full time

    **People Operations Administrator** **Sandwell, Solihull - travel to various Serco sites** **Permanent, Full time** **Band 6 / Up to £22,500 PA (dependent on experience) + Benefits** Here at Serco, we are looking for a People Operations Administrator to manage the end-to-end life cycle of employees within our temporary workforce within a specific...


  • Sandwell, United Kingdom Red Rock Consultants Ltd Full time

    Contracts Support AdministratorRed Rock Consultants are currently working with a privately owned family business who are a national M&E provider, with an outstanding reputation for delivering excellent levels of service. They currently employ over 1,000 staff and have a turnover more than £130m.Due to contractual growth, my client is looking for a...


  • Sandwell, United Kingdom RSR Justice Full time

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. RSR and Black Country Womnens Aid are working to recruit for a Modern Slavery Support Service Contact Centre...


  • Sandwell, United Kingdom Service Care Full time

    **Service Care Solutions are currently recruiting for 3 Band 3 Administrators to work within the NHS on 3 month temporary agency contacts. These roles will be based in Sandwell, West Birmingham.**:** Hours** 37.5 hours per week (9am - 5pm) This will be on a Monday - Friday Basis **Rates** £10.28 PAYE paid weekly via an umbrella company. **Main Duties** To...


  • Sandwell District, United Kingdom Red Rock Consultants Ltd Full time

    Contracts Support AdministratorRed Rock Consultants are currently working with a privately owned family business who are a national M&E provider, with an outstanding reputation for delivering excellent levels of service. They currently employ over 1,000 staff and have a turnover more than £130m.Due to contractual growth, my client is looking for a...

  • Service Clerk

    1 month ago


    Sandwell, United Kingdom Thinksandwell Full time

    Edit, price and enter customer orders for UK business of the company as appropriate. Process all internal documentation to expedite despatch of cleared orders and invoicing for both external and in-company transactions. Maintain records of all back-orders, post dated orders etc. Undertake relevant marketing and administrative duties necessary. Provide a...


  • Sandwell, West Midlands, United Kingdom Red Rock Consultants Ltd Full time

    Red Rock Consultants are currently working with a privately owned family business who are a national M&E provider, with an outstanding reputation for delivering excellent levels of service. Due to contractual growth, my client is looking for a confident, driven and experienced Contracts Support Administrator to work based in their Smethwick Office. The...


  • Sandwell, United Kingdom Lynx Employment Services Ltd Full time

    We are recruiting on behalf of our client, who is looking to recruit a Housing Management Operative in the Sandwell area. Duties of the role include: - Managing a team of officers delivering frontline services to customers, ensuring the work is planned and delivered effectively - Supporting continuous improvement initiatives to identify avoidable contact,...


  • Sandwell, West Midlands, United Kingdom Red Rock Consultants Ltd Full time

    Red Rock Consultants are currently working with a privately owned family business who are a national M&E provider, with an outstanding reputation for delivering excellent levels of service. They currently employ over 1,000 staff and have a turnover more than 130m. Due to contractual growth, my client is looking for a confident, driven and experienced...


  • Sandwell, West Midlands, United Kingdom Red Rock Consultants Ltd Full time

    Contracts Support Administrator Red Rock Consultants are currently working with a privately owned family business who are a national M&E provider, with an outstanding reputation for delivering excellent levels of service. They currently employ over 1,000 staff and have a turnover more than £130m. Due to contractual growth, my client is looking for a...


  • Sandwell, West Midlands, United Kingdom Red Rock Consultants Ltd Full time

    Contracts Support Administrator Red Rock Consultants are currently working with a privately owned family business who are a national M&E provider, with an outstanding reputation for delivering excellent levels of service. They currently employ over 1,000 staff and have a turnover more than £130m. Due to contractual growth, my client is looking for a...


  • Sandwell, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    The Post holder needs to have enthusiasm, commitment and a drive to work with cancer patients and carers. The ideal person will have expertise skills and knowledge of cancer. The ability to learn and develop there knowledge and abilities to carry out Holistic Needs Assessments on patients through the journey and to develop care plans. Sign posting to service...


  • Sandwell, United Kingdom Niyaa People Ltd Full time

    I am looking for a Housing Disrepair Manager to join a local authority in the Birmingham area. The Housing Disrepair Manager will be responsible for managing the cases, ensuring an effective resolution. This is an initial 3 month contract. Housing Disrepair Manager duties: Manage a team of administrators Attend the occasional court proceeding Review the...


  • Sandwell, United Kingdom Lynx Employment Services Ltd Full time

    We are recruiting on behalf of our client, who is looking to recruit a Housing Management Operative in the Sandwell area. Duties of the role include: - Managing a team of officers delivering frontline services to customers, ensuring the work is planned and delivered effectively - Supporting continuous improvement initiatives to identify avoidable contact,...


  • Sandwell, United Kingdom Niyaa People Ltd Full time

    I am looking for a Housing Disrepair Manager to join a local authority in the Birmingham area. The Housing Disrepair Manager will be responsible for managing the cases, ensuring an effective resolution. This is an initial 3 month contract. Housing Disrepair Manager duties: Manage a team of administratorsAttend the occasional court proceedingReview the...


  • Sandwell, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

    Main Duties/Responsibilities To work as Mental Health Practitioner within GP practices, being the first point of contact for patients presenting with mental health problems. To complete an initial assessment of patients mental health needs and identify the most appropriate pathway/ treatment plan, making referrals or sign posting to the most relevant service...

  • Housing Hub Co

    1 week ago


    Sandwell, United Kingdom RSR Justice Full time

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. RSR Justice are currently recruiting on behalf of our client based in Sandwell for a Housing Hub Co-ordinator. This is a...


  • Sandwell, United Kingdom Red Snapper Group Full time

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. RSR Justice are currently recruiting on behalf of our client based in Sandwell for a Housing Hub Co-ordinator. This is a...