Helpdesk Administrator

3 weeks ago


Darlington, United Kingdom HVAC FM Full time

**Job Title: Helpdesk Administrator**

**Location: Darlington - DL1**

**Salary: Up To £30,000**

**Hours: Mon-Fri 8am - 5pm**

**Holidays: 25 + 8 Bank Holidays**

You will be working for one of the largest Facilities Maintenance Companies in the World. They are a well-known global company who specialise in the Commercial, Industrial, Retail, Government, Healthcare and Educational sectors.

This is a fantastic opportunity for someone looking for a career and progression within a well established company

They are looking to recruit a Help Desk Operative based in Darlington.

The role of Helpdesk Administrator:

- First point of contact for customer
- Raising jobs for reactive and corrective action work orders
- Closing off jobs for engineers where required
- Raising purchase orders to sub-contractors for reactive works
- Booking in reactive and PPMs with clients for sub-contractor
- Assisting with system closures
- Effective management of sub-contractors and obtaining updates
- Working in conjunction with Regional Management and Coordinators to ensure seamless management of contract
- Acting as key point of contact for sub-contractors
- Assisting in keeping work in progress levels on contracts to a minimum by ensuring timely completion of jobs.
- Managing chases, complaints, and escalations

The offer:
This is a Permanent position
- Mon-Fri - 8am-5pm
- Up to £30,000 Dependent on experience
- 25 + 8 Bank Holidays

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Darlington, Durham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location



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