Account Handler

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
We are looking to recruit an Account Handle for our growing commercial team based out of our Exeter office.

Our Exeter branch is a vibrant, fast-paced, high-energy office composed of ambitious, like-minded, and experienced professionals who are keen to support your progression and growth within the Gallagher business

As an Account Handler, you will be responsible for portfolio management, renewals, mid-term adjustments (MTAs), and handling client queries. This role requires working across multiple sectors and multiple lines of business, providing an exciting and diverse work environment.

**Responsibilities**:

- Manage a portfolio of clients, ensuring their insurance needs are met effectively and efficiently
- Handle policy renewals, ensuring timely and accurate processing
- Process mid-term adjustments (MTAs) and policy endorsements as required
- Respond to client queries promptly and professionally, providing exceptional customer service
- Collaborate with internal teams to ensure smooth and seamless service delivery
- Develop and maintain strong relationships with clients, insurers, and other stakeholders
- Stay updated with industry trends, regulations, and product knowledge
- Assist in the development and implementation of client retention strategies
- Provide support to the Account Executives and other team members as needed

Qualifications:

- Previous experience in a similar role, preferably within the insurance industry, would be ideal
- Strong organisational and time management skills, with the ability to prioritise tasks effectively
- Excellent communication skills, both written and verbal, with a professional telephone manner
- Self-motivated and driven, with a strong desire to succeed
- Ambitious and eager to learn and grow within the organisation
- Demonstrates a high level of professionalism and ethical conduct
- Eligible to work in the UK

**About rewards and compensation**

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- ** Minimum of 25 days holiday,** plus bank holidays, and the option to ‘buy’ 5 more days
- ** Defined contribution pension scheme, **which Gallagher will also contribute to
- ** Life insurance,** which will pay 4x your basic annual salary, which you can top-up to 10x
- ** Income protection**, we’ll cover up to 50% of your annual income, with options to top up
- ** Health cash plan or Private medical insurance**

Other benefits include:

- Three fully paid volunteering days per year
- ** Employee Stock Purchase plan**, offering company shares at a discount
- ** Share incentive plan**, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

Additional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

If this sounds like somewhere you’d like to join, we'd love to hear from you