Complaints Case Handler

Elevation Recruitment Group are currently supporting a fantastic employer in Doncaster to recruit for an additional Complaints Case Handler. This is a crucial role within the business as excellent customer service is incredibly important to them. Theypride themselves on creating a positive environment for their staff, and offer progression and development from within. This is a varied role and no two days will be the same. They are seeing continuous growth as a company, and as your role will be based inthe head office function you will get exposure to all the departments, making your progression path very flexible They offer a generous benefits package to all employees.
As a Complaints Case Handler your duties will include but are not limited to:

- Case management of complex complaints, being one point of contact for customers from start to finish of the process
- Providing an excellent level of customer service throughout, ensuring a resolution is found
- Using knowledge of regulations to monitor fraud
- GDPR related activities
- Excellent communication skills, both written and verbal
- Experience in a Customer Service environment, ideally in the Financial Services
- The ability to work as a team
- This will suit someone looking for a positive and welcoming work culture
- Ideally, you will have experience working with structured and complex complaints processes
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love tohear from you.