Retentions Advisor

Salary of up to £28,000 OTE **basic £19,157 (under 23) £19,760 (over 23)**
- Based on-site in our _brand new office_ in **Pontypridd, Glamorgan**:

- Interviewing immediately for March 14th start date
- Job Title**:Retentions Advisor**:

- 4 weeks training, coaching and mentoring, continual support and opportunities for internal progression. Week one of training will be based at our old site in Cardiff.
- 28 days’ annual leave (plus one extra day for every year of service)
- There is a generous bonus opportunity included with this role (top earners are taking home over £1,000)

What is the role?

The purpose of the role is to provide excellent customer service whilst promoting the features and benefits of an international newspaper, read by the likes of Bill Gates, Barack Obama, Angelina Jolie and Pharrell Williams, just to name a few

You will be having good quality conversations with our customers; problem solving and mediating on some occasions. Payment bounce back would involve calling customers who's direct debit payment may have failed - _this often occurs when bank cards expire._

We want people who will be key in building relationships with our client’s customer base. This is a Retentions Advisor position for people who want to develop and progress within one of our teams and who are also eager to earn an extra £1,000 per month.

**Our excellent benefits package also includes**:

- Generous bonus scheme, our top performers earn**over £1,000 per month** in bonus
- Life insurance
- Company pension
- Casual dress
- Private medical/dental insurance
- Seasonal company events
- On-going education & development opportunities
- Employee referral scheme

What are we looking for?
- Proven successful experience in customer sales or retentions advisor role
- Great communicator with a professional telephone manor
- Have a passion for sales, & strive to deliver success every day
- Experience of working to & achieving targets
- The ability to self-motivate & support and inspire your fellow sales professionals
- A TEAM PLAYER