Svp Digital Platforms and Technology

2 weeks ago

London, United Kingdom Collinson Full time

**Permanent**

**London / USA / Singapore**

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Our SVP Digital Transformation & Technology and team helps maximize the global and local potential of our Travel and Customer management digital ecosystem. You will lead the efforts to re-imagine digital tech travel through your digital thought leadership and expertise to help create the worlds most valued travel ecosystem.

The SVP team exists to lead the digital transformation of our company business, enabling and unlocking our product business areas to drive growth at pace. With a particular focus on creating added value through the transformation of digital tools, platforms, technologies and services, the role works in close collaboration with our global and regional product leadership teams.

**_ Key responsibilities:_**
- Contribute to the overall Collinson Digital Product Strategy, via a matrix organisation, seeking to improve and align standards of technical competencies
- Ensure the development and implementation of a digital strategy for Collinson with the regional leads (EMEA, APAC and the Americas) regularly calibrating delivering on our Globally Managed regionally embed delivery vision.
- Support Product Management in establishing and prioritising product roadmaps recommending digital/ technology solutions, using a mix of insourced, outsourced, on-shore and off-shore resources to deliver a global digital service.
- Identify new tools - AI, digital, CRM - that can support, enhance and improve our solutions, building on digital capabilities across the organisation
- Negotiate and own the technology budget, optimising the technology investment.
- Establish governance over digital assets, investments, and decisions across the management team in order to manage the levels of risk through mandated processes and procedures.
- Align and improve the link between strategic business themes, through incremental development of capabilities based on business value prioritisation, leveraging the latest approaches for lean based budgeting, program increment planning and iterative and agile practices.
- Work with the CIO, Group Information Security, and CTOs to deliver the Collinson technology strategy, ensuring security and integrity is maintained and remain accountability for PCI DSS accreditation and other such mandated standards

**_Knowledge skills and experience:_**
- Personable and professional leadership style that is customer focused, and always strives to achieve a win-win scenario despite having to resolve conflict and take difficult decisions.
- Expert in digital technology solutioning and Agile product development.
- Proficient in methods and techniques for the assessment and management of business risk including safety-related risk.
- Understands the needs, objectives and constraints of those in other disciplines and functions such as product and platform teams supplying services.
- Knows how to make a sustainable business case through effective benefits management, and demonstrates the ability to make, and take responsibility for, adventurous and innovative decisions on major technical and service delivery issues.
- Able to identify and deliver against key areas of value and constraint in these areas and in particular, key industry technical platforms and those which inter

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