Customer Service Advisor
5 days ago
**Simon Acres Recruitment are seeking an experiencedCustomer Service Advisorto work for an industry leading business in Manchester. Our client is looking for someone who has excellent attention to detail, outstanding communication skills and exceptional customer service.**
**This role will be working alongside the Customer Service Department.**
A starting salary of up to £24,000 DOE.
**The Role**:
- Dealing with customer complaints and queries through to resolution
- Providing advice and guidance
- Delivering exceptional customer service
- Adhering to processes adherence and compliance
- Raising replacement sales orders when required
- Processing of credit and return notes
- Liaising with ASMs and other internal departments regarding customer service issues
- Inspecting goods that have been returned for credit
- Making commercial decisions regarding the most cost-effectiveness course of action
- Identify commonalities in cases to help improve service
- Allocating returns notes and dealing with paperwork
- Liaising with customers to arrange a suitable date to collect goods
- Arranging carrier collections for customers
- Experience within a customer service department
- Previous experience dealing with complaints is a bonus
- A passion for customer service
- Ability to work as part of a team
- A strong work ethic and the ability to work under pressure
- Effective problem solver
- Excellent telephone manner
- Ability to multi-task, prioritise a busy workload and use initiative
- Excellent in using Microsoft Office
- A can-do-attitude
**The Benefits**:
- A starting salary of up to £24,000 DOE
- 23 days holiday plus 8 days bank holiday
- Relaxed dress code and social events
- Monday - Friday role
This is a permanent role, Monday to Friday and will be office based. The working hours are between 8.30am-5pm.
**Simon Acres Recruitment are acting as the employment agency in relation to this vacancy.
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