Telephonist

The post holder will work as part of a team on the switchboard performing the operations in an efficient and courteous manner with particular emphasis on customer care.

Act as a first point of contact to Kettering General hospital. Providing general non-clinical advice, information guidance or ancillary services directly to patients, Clients, relatives or carers.

To meet the needs of a 24/7 public facing service the post holder will be required to work shifts, including working a combination of daytime, evening and night time hours on both weekdays and weekends.

Kettering General Hospital NHS Foundation Trust is seeking to recruit an experienced Switchboard Operator to join our existing team.
You will need to be flexible and able to work across a range of the day, evening and night shifts across a mix of weekdays and weekends.

09.00 - 17.00 Tuesday

08.00 - 16.00 Thursday

08.00 - 16.00 Friday

09.00 - 17.00 Friday

22.00 - 08.00 Sunday Nightshift

17.00 - 22.00 Saturday

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

**Our Excellence Values**:
Compassion

Respect

Integrity

Courageous

Accountable

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.