Service Delivery Co-ordinator

6 months ago


Stevenage, United Kingdom Bulletproof Full time

**Who You Are / Your Next Challenge***

**An overview of the main duties has been provided below**:

- Optimise the resourcing schedule to meet business targets using resource scheduling tools.
- Continuously improve the cost-effectiveness of schedules to minimise resource costs and maximise efficiency.
- Ensure learnings are shared to optimise schedules on an ongoing basis.
- Schedule a mix of job types using our CRM and your own best practice.
- Ensure projects are delivered to deadlines and requirements.
- Attend and/or facilitate meetings where agreed and present on progress, ensuring that all actions are logged and followed up as required.
- Engage with customers to discuss and agree on the delivery of their outstanding penetration testing projects.
- Escalate contracts to finance and/or legal where we’re unable to reach a solution and track the progress of these escalations.
- Perform any other appropriate job duties in line with the associated skill and experience of the post holder

**Note**:This is a full-time / 12 month fixed-term contract position that can be worked fully remote or Hybrid. The position pays an hourly salary of £15.

**What we’re looking for / Skills that will help you in the role**
- Previous experience working in a technical environment is essential.
- Previous customer service experience is essential (ideally in a B2B environment).
- Experience managing and scheduling multiple projects simultaneously is essential.
- Data entry experience would be beneficial.
- Previous experience working in a sales administration role is desirable.
- Strong Microsoft Office skills.
- Ability to remain calm under pressure and meet deadlines.
- Strong organisational skills with high attention to detail.
- Ability to prioritise and handle multiple tasks at any given time.
- Proactive and enthusiastic with a can-do attitude.
- Excellent verbal and written communication skills.
- Good commercial acumen.
- Ability to work on own initiative as well as being a team player.

**What you get in return**:

- 25 days annual leave (pro-rata)
- An additional day’s annual holiday for your birthday;
- Company Pension contribution;
- Perkbox employee benefits platform;
- Frequent team events;
- Relaxed working environment;
- Flexible working policy.

**Interested?**

Please note that as part of the recruitment process a criminal records check will be carried out by an authorised third party.


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