Senior Games Master

**Introduction**:
Are you looking for an opportunity to work for a rapidly growing startup in the gaming industry? We are looking for people with a passion for gaming, and equally passionate about customer service.

A growth mindset is a must. This is the launchpad of an exciting career journey in a cutting-edge start-up, with world-changing ambitions and the chance to grow as part of our team.

If you have a passion for gaming this could quite possibly be your dream job

**About Us**:
ActiveReality (AR) are the pioneers of active location-based Virtual Reality (VR) and Virtual Reality eSports leagues. AR is a fully immersive VR experience. Players enter the Arena. You are transported to a huge virtual world where you can play, compete, run, jump and even 'high five'.

As a Senior Games Master, you’ll be responsible for ensuring the whole customer experience is taken care of. You will be hosting the VR experiences for our customers ensuring that they have the best experience possible,looking after our tech in venues and working as a customer rep.

In addition, you will have the opportunity to get involved in our Marketing & Promotional activity.

**The key responsibilities for our Senior role include include**:

- Ensuring every customer has the best experience, and goes home raving to their friends.
- Bringing energy and quick thinking problems solving every session
- Managing other games masters and being first point of contact for any issues
- Managing our existing games rooms, ensuring that Virtual Reality rooms are ready for our customers - equipment is working, the room is clean & up to our high COVID standards
- Responsible for scheduling Games Master rotas
- Interacting with our customers, making sure everything is taken care of, training them on how to use the equipment
- Managing any customer issues in a professional and timely manner
- Interacting with our partners (venue owners) ensuring we have a strong relationship. Making sure that any issues are quickly resolved, offering training & support to their staff
- Supporting our Marketing & promotional activity
- Testing new gaming hardware & software
- Acting as the first point of technical support between our suppliers, venues and customers

**Key skills**:

- Proven experience in providing a great customer experience
- Experience with IT and an ability to quickly learn about new hardware and software
- Interest, or preferably a passion for gaming
- Some experience in marketing or promotional activity (experience with Digital Marketing or CRM a bonus)

**Personality**:

- We are looking for someone who is confident, outgoing, personable and can be the face of our business
- Everyone says it but we mean it - we want someone that has a can-do attitude, turns themselves to any task and always approaches the role with a positive vibe
- An independent and autonomous mindset - we want someone who can be given direction and then get on with it, a problem solver - fix things, help people, come up with new ideas
- Flexibility - we are a start-up and the next two years will see rapid growth and expansion across the UK, there will be some early starts, late evenings, weekends. You are will be part of the founding team so it’s down to you to make it happen
- We can’t promise this will be an easy job, but we can promise it will be bags of fun and an engine of personal and professional development

**Benefits**:
**In return we are offering a fantastic package**:

- The salary will be highly competitive based on your experience, skills & career stage
- Annual performance related bonus
- Free Active Reality membership - as much Virtual Reality gameplay as you can handle

If you’re looking for a new role and think this could be the right challenge for you then we would love to hear from you. Send us your CV or LinkedIn profile & a short message about what makes you awesome

**Company description**

Active Reality is like Virtual Reality but 10X the experience

So let's take a step back and explain what Virtual Reality (VR) is first.

VR is a technology involving a headset with 3D vision and sound that allows you to feel like you are somewhere else (a virtual world). We like to describe it as being “in” a game or movie-like experience, not just watching it on a TV screen. You can look around and hear everything around you, just as if you are there. The first time you experience it, the immersion can take your breath away The only thing that breaks the feeling of total immersion is you are not moving, but have to use a controller to move around the virtual world.

With Active Reality, we achieve full immersion We use advanced technology and sensors in an ‘arena’ that allows you to move around as you would in ‘real life’. All experiences are multiplayer, so you and friends are in the same physical and virtual worlds. You are able to see your friends' avatars. You can all run, walk, jump and even 'high five' all in the virtual world. You beco