Homeownership Officer

The Vacancy

Homeownership Officer 6 months contract - F/T or P/T hours will be considered

Salary package: £34,977 p/a+ Excellent Benefits (pro rata for P/T)

Base location: High Wycombe 2 days & remote for remainder of week

If property leases, conveyancing support, and ability to add value to home owners service are part of your expertise you may be interested in joining a progressive values-based housing provider. With hybrid working, great benefits and flexible hours ie 30-37hours p/w Mon-Fri or perhaps a 4 day week?

About the role: Working within the Homeownership team, as part of the wider Customer directorate department. Providing advice to colleagues on leasehold and freehold matters, you will act as the key in-house expert on Leasehold management. You will be managingthe relationships we have with homeowners, part of which is making sure their needs and expectations are understood within the business.

Your remit will involve:

- Provide reasonable administrative function on the conveyancing of 100% Resales enquiries within set timescales
- Provide effective management of legal queries
- Work closely with internal departments on upcoming procurement of contracts and planned works, ensuring timely and accurate Section 20 consultation is carried out in line with legislative requirements, including preparation of Section 20 Notices.
- Administering the Lease Extension process.

You will also be actively working to ensure effective customer involvement channels and opportunities are available, promoted and delivered to allow residents to feed into the delivery of our services, whilst also working collaboratively with the wider business.
- A good understanding of leases/previous leasehold management experience
- Competent in the use of IT including Microsoft Office
- Ability to effectively communicate and negotiate with residents, partners and contractors, especially in difficult situations
- Excellent verbal and written communication skills with a proven ability to adapt style and explain complex information to different audiences
- Well organised, diligent, accurate with a strong attention to detail
- Ability to take personal responsibility for assessing situations, making decisions and concluding enquiries

About us: Paradigm employees more than 550 staff and manages over 16,000 properties, with an annual turnover of +£150million, we are a financially strong, safety conscious, and an environmentally aware social housing provider. We are a Best Companies 1 STARaccredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment.

Where could this role take you? Whilst this is not currently a permanent role, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended, or other opportunities may arise; many of ourtalented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this andsimilar fields.

We offer a very generous package including the following:

- Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
- Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
- Health Cash Plan - worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more
- Remote / hybrid working
- Up to 3 paid ‘Giving Back’ (Volunteer) days a year
- Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles
- Annual Bonus potential
- Opportunities for career development
- Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)