Mdm Specialist

**MDM Specialist**

**Birmingham - Hybrid**

**£50,000 - 6 Month FTC**

Mainstay are working with a leading service provider to look for a MDM Specialist to provide senior level technical support services to users and organizations for the EUC handheld standard services.

**Role**
- Work with Problem Management to document root cause and potential solutions to problems and recommend changes (including fundamental ones) to system configurations to prevent recurrences.
- Identify, distribute, and action workload and tasks across operations teams and delivery partners in accordance with established Service Request workflows.
- Prepare reports and maintain records of work accomplishments and administrative information in support of Service Request completions
- Define and establish targets and timelines for the completion of work package requests, tasks, and activities as the technical support lead, drafting technical and/or administrative documentation as required to support contingency plans, risk assessmentsfor delivery and Service Acceptance (if non-standard).
- If requested/required articulate and communicate to delivery partners the assignment, work package, problem to be solved, actionable events, milestones, and/or delivery issues under review, and deadlines and time frames for completion.
- Standard Service including installing, configuring, troubleshooting, and maintaining customer live environments to train and instruct team members and subordinates.

**Company**
- An industry leading service provider
- Rapidly growing company focussed on transforming communities
- A company who puts its people at the heart of everything it does
- Excellent learning and development opportunities
- MDM infrastructure experience
- Strong experience with ITIL based working practices
- Knowledge of Active Directory, group policy and MDM configuration profiles
- Knowledge of Windows Autopilot
- Knowledge of CES+ accreditation process
- Use of systems including, but not limited to: Microsoft Intune, Airwatch, Android Enterprise, Samsung Knox, Windows Server, Apple Business Manager, Mobile Device Configuration Policies (Airwatch/Intune), Service Now, Symantec End point protection, Samsung& Apple hardware managemen