Credit Control Team Leader

2 days ago

Manchester, United Kingdom Brand Addition Full time

Brand Addition is the European market leader in promotional merchandise and branding solutions. We provide creative, innovative and cost-effective branded products to some of the world’s best known brands, including: Google, Michelin, Scania, Unilever, Nespresso and so the list goes go. We have over 30 years’ experience in the promotional industry and continue to grow year on year. We are head quartered in the UK with offices in London and Manchester, along with worldwide offices in USA (St Louis), Ireland (Dublin), Germany, Hong Kong, Guangzhou and Shanghai.

To support our continued growth, we’re looking for an experienced Credit Control Team Leader to join the team. Reporting to the Head of Transactional Services, you will be responsible for a team of credit controllers driving the cash collection from a vast range of global accounts within the debtor ledger.

**What’s involved in the role**:

- Effective management of a team of credit controllers and their associated accounts.
- Appropriate KPI setting and ensuring a pro-active approach to collecting outstanding debt.
- Developing a strong understanding of Brand Addition systems and processes to aid the day-to-day management of the team and drive improvement.
- Aid in the training and development of team members to enhance results. Maintaining existing process guides and producing new ones when required.
- Management of customer account set up including the setting and controlling of credit limits utilising external credit reports and in consideration of the established client relationship.
- Timely management of queries including the effective administration of individual queries across the team, appropriate reporting to the business and escalation of key issues, internally or externally, when necessary.
- Responsible for the initial credit control of new business. Aiding the implementation and set up as required.
- Production of reports, including both standard monthly reporting and ad-hoc data to aid collections.
- Be a champion for new projects covering master data integrity, ‘right first time’ project, VAT consideration and electronic invoicing.
- Ensuring great relationships are established with customers and internal colleagues.

**What you’ll need**:

- Ability to demonstrate your experience in the management of a team within a credit role.
- Experience of managing credit collections from blue chip clients within a global business environment.
- To be target driven and strive for perfection while retaining a commercial and collaborative attitude.
- Excellent communication (both written and verbal) with the ability to build rapport and communicate at all levels.
- To be a real team player, with personality, empathy and the drive to succeed, exceptional organisational skills and excellent attention to detail are crucial for this role.
- The ability to juggle and keep control of a number of tasks and remain calm whilst under pressure to deadlines.

**What you can expect from us**:
Our Culture: Brand Addition offers you the opportunity to work in a responsible and challenging role within a dynamic, international, and ambitious environment. We’re informal but hard working and great teamwork and collaboration are key to our success. We are all proud to be part of the BA family; we all share the same passion and dedication to the company, we champion diversity and inclusion and respect difference, because it makes us stronger.

Our teams operate across oceans and collaborate across continents, leveraging diverse perspectives to create amazing things together. It may be fast paced but it’s a fun and friendly place to work. We have a big footprint globally but remain personal and transparent. You can expect quality, sustainability, and value to be at the heart of everything that we do. You’ll have the support of a close network of colleagues and managers, and every day is different here

**Reward and recognition**: We offer Development & Secondment Opportunities - Hybrid Working - Flexible Working - Early Finish Friday - Volunteering Days and a Subsidised Wellbeing Programme to name a few.

**Position to thrive**:Whether you are early in your career or a seasoned professional, Brand Addition provides you with everything you need to excel in your job and for personal growth, to be the best version of you.

Brand Addition is proud to be an Equal Opportunities employer

**In return, we offer**:
A great place to work in a modern forward-thinking business which includes:

- Competitive Salary - Pension Scheme - Life Assurance - 25-28 Days Holiday - Sickness Scheme - Flexible Working - Development and Secondment Opportunities - Early Finish Friday - Fruity Friday - Monthly Get-Togethers -- Cycle to Work Scheme - Maternity Incentives - Childcare Vouchers to name a few._

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