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Service Co-ordinator
4 months ago
Location: Boldon, ENG, GB, NE35 9PZ- Req ID: 5432**POST TITLE - **Service Co-ordinator - Boldon
**RESPONSIBLE TO - **Service & Aftermarket Manager, Sales Manager
**DIRECT REPORTS - **None
**JOB OVERVIEW**
- The post holder is part of the Service team at the Boldon depot, contributing to the efficient operation of the department and helping to work effectively to deliver and, where possible, exceed the budgeted service target for the depot.
- They play a key role in the organisation and are responsible for scheduling of engineers jobs, seeing jobs from the quotation stage through to completion and supporting other colleagues within the depot to ensure targets are completed on time.
- This is a customer-focused role that requires excellent communication skills, an ability to respond to changing demands and a focus on delivering the highest level of service. The post holder assists with building relationships with customers to ensure the company’s reputation is upheld with high quality service provided to ensure their needs are met and reoccurring business is secured.
**PRINCIPAL ACCOUNTABILITIES**
**Co-ordination Responsibilities, which include**:
- Being a primary point of contact for customer and supplier requests, breakdowns, queries and orders.
- Coordination and deployment of engineers in fast-paced, dynamic service environment using common calendar system.
- Accurate and timely quotation of service work, maintenance agreements and engineer recommendations.
- Identification and ordering of parts required for service, repair and breakdowns.
- Management of supply chain to ensure timely delivery of parts and service kits.
- Ensuring service/repair jobs are accurately cascaded to engineers to allow for effective handover and execution with tasks prioritised in order of true urgency.
- Ensure service reports are processed in a timely fashion to allow for prompt invoicing.
- Use of our CRM system (AESSOP) in accordance with our QA systems and with a view to continuously improving the processes in place.
**OTHER TASKS/GENERAL**
- Communicate with colleagues, suppliers and clients. Implemented in ways such as; telephone calls, E-mails, meetings, Teams messaging, informal discussions to provide instructions to colleagues.
- Liaise with Storesperson to ensure accurate and timely allocation of parts in line with scheduled jobs.
- Collaborate with Sales team where needed to ensure successful delivery of project and installation work.
- Occasional stores & holiday cover
- Any other reasonable duties as required
**QUALIFICATIONS AND COMPETENCIES**
- Excellent communication skills
- A customer focussed attitude with pro-active approach.
- Willing learner with the ability to handle urgent and changing situations in a calm and positive manner
- Diligent and detail orientated
- Proficient IT skills with knowledge of Microsoft Office suites.
- Ability to articulate embodiment of company values.
- Minimum GCSE Grade 4 or above (or equivalent) in Maths and English.
- Previous experience of Service / Maintenance coordination is preferred but training will be provided
**OUR COMPANY VALUES**
- **We think and act like owners. **The post holder is encouraged to be entrepreneurial; regularly thinking about new ways to generate additional revenue, to seize new opportunities or to optimize processes to drive resource efficiency. They will care deeply about their depots stakeholders - colleagues, customers, suppliers, owners and environment
- **We are committed to making our customers successful**. The post holder will be customer focused, regularly seeking to listen to the voice of the customer in order to tailor the depots offering to fulfill the customers’ needs or wants. The post holder will gain a deep understanding of their customer base and challenge their team to innovate and add value to the customer such that we become genuine partners.
- **We are bold in our aspirations while moving forward with humility and integrity**. The post holder will strive to do that right thing, treating everyone as they would like to be treated; creating relationships based on integrity and fairness. They will collaborate by listening respectfully and speaking honestly. They will drive a sense of purpose and be ambitious for the depot to succeed.
- **We foster inspired teams. **The post holder will embrace diverse points of views, backgrounds and experiences. They will seek to create an environment to empower their colleagues, encouraging accountability, fostering innovation and challenging them to realize their full potential.
LI-AP1
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions.
