IT Call Handler

1 week ago

Canterbury, United Kingdom Proactive Appointments Full time

Our client is looking for an IT Service Desk Analyst to start within the next week on a long term Contract basis.

**IR35 - Inside**

**Start - ASAP - Ideally you will be available to start work immediately**

As this role has been deemed Inside IR35 so you must go through an accredited Umbrella company.

**Skills/Experience**
- Recent IT Service Desk or IT Call Handler experience
- AD - Active Directory
- First Line Support experience
- Excellent telephone manner
- Ability to handle support enquiries (on the telephone, in writing and in person) from internal and external stakeholders
- Able to work under pressure and to priorities issues
- Be IT/Computer literate and adaptable in using different software
- Time management and able to work on own initiative against legislative deadlines
- Excellent Customer Service Skills
- Knowledge of what is needed to adhere to data protection laws, security incident management.
- Experience of working with multiple stakeholders across all levels of a business and successfully engaging with them

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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