Supervisor - Escape Hunt

**At Escape Hunt Watford we're looking for a new Supervisor to join the **management** team here. As a supervisor your supporting the General Manager with any tasks included with running our busy site whilst always ensuring we hit our 4 KPI weekly targets. It's a fun and varied role within an exciting and unique company where no day is ever the same. If you think you have the positivity, drive and **discipline necessary for being a Supervisor for Escape Hunt Watford then please apply.**

£11.25 per hour.

20 hour a week minimum contract.

30 minute paid breaks.

**DUTIES AND RESPONSIBILITIES**
- Ensure the Games Masters follow the Escape Hunt guest journey for every guest
- Ensure the Games Masters deliver experiences for guests, providing 5* service at all times
- Ensure the Games Masters follow the Escape Hunt Guides at all times
- Ensure Games Masters promote the company's pages on review websites such as Trip Advisor and Google.
- Get involved with marketing, spreading the word about our unique and exciting experience
- Ensure bookings are charged correctly and the operating system is filled in accurately
- Ensure Games Masters upsell products after every group, tailored based on the guest’s needs (i.e drinks, packages, other games, etc)
- Ensure work-related communication is done via approved channels at all times
- Maintenance and upkeep of the games rooms and venue including cleaning
- Ensure the bookings run on time
- Maintain a reliable and organised system to ensure that all engagement with potential guests is followed up regularly and courteously
- Understand, implement and champion the company quality control standards
- Purchasing any materials, equipment or tools required with the approval of line manager
- Keep track and maintain supplies and inventory of equipment and/or tools provided
- Ensure the maintenance records are up to date
- Assist management with recruitment, training and managing an enthusiastic team, inspiring them to adopt the core values of Escape Hunt and nurturing their individual talents whilst maintaining a solid standard of guest service
- Assessing procedures and making recommendations for improvement
- Perform job responsibilities in accordance with company policies, procedures, safety, and applicable laws.
- Ensure Games Masters are reporting all accidents and incidents, actual and potential
- Assist with other related duties as required by line manager
- Meet required deadlines
- Maintain a tidy, safe area while at work
- Use equipment and work in a safe manner at all times
- Report all accidents, actual and potential

INDLEISURE