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Lettings Assistant Temporary Accommodation

4 months ago

Abingdon, United Kingdom South Oxfordshire District Council Full time

**Lettings Assistant (temporary accommodation)** Salary and grade: £27,408 per year, Grade 4
Duration of role: Fixed term contract for two years
Hours per week: 37
Location: Hybrid working based at Abbey House, Abingdon, Oxfordshire

Closing date: Friday 27 January
Interview date: Wednesday 1 Feb 2023

We are now recruiting to the position of Lettings Assistant in our temporary accommodation team who will play a key role in supporting homeless households in temporary accommodation into suitable long-term accommodation.

**Main duties and responsibilities**
- to arrange emergency hotel placements for homeless households in accordance with the councils’ policies.
- to provide practical support for households in temporary accommodation, including helping with benefit claims, addressing welfare needs and signposting to other support services.
- to support homeless households to move rapidly from temporary to suitable long-term accommodation.
- to provide a tenancy management service for council-owned temporary accommodation. This will include attending the properties to complete licence agreements with customers and the management of rent accounts.
- to be responsible for carrying out tenancy management in accordance with council policies, health and safety requirements, approved codes of practice and industry best practice.
- a responsibility to acquire and maintain knowledge of health and safety legislation and council policies in relation to temporary accommodation.
- to liaise with statutory and voluntary agencies to ensure appropriate support packages are in place for our customers in temporary accommodation.
- to maintain accurate computer records for all housing applicants and offers of accommodation.
- assist in the implementation of new policies, procedures and legislation.
- to participate in meetings and training events as required.

The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post.

**Your essential skills, knowledge and experience**
- experience of dealing with vulnerable and in some cases distressed people.
- a good knowledge of health and safety regulations relevant to letting, maintenance and managing accommodation
- experience of face to-face contact with customers
- good oral and written communication skills
- good interpersonal skills
- understanding of confidentiality
- experience of working well in a team

**Your essential qualifications**
- 5 GCSE’s at grades A - C, including English and Mathematics, or an equivalent level of qualification
- full driving licence and use of a car insured for business use

**If you have the following experience or qualifications - it’s a bonus**
- knowledge of tenancy law and housing legislation
- knowledge of welfare rights
- familiarity with the district
- experience of working in local government
- experience of working in social housing

**Your style and behaviours**
- enthusiastic and positive attitude
- commitment to customer care
- commitment to best practice
- ability to cope with a busy and sometimes stressful workload
- ability to deal calmly and sympathetically with customers who may be angry or distressed
- understanding of and commitment to anti-discriminatory practices
- positive attitude to professional and personal development
- professional appearance and manner
- willingness to attend meetings and undertake visits out of office hours when necessary

**About us**
Our vision and values are important to the councils and we expect you to support them and embed them in the way we work.

**Our vision**
We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high-quality cost-effective services.

**Our values**:

- We act with integrity and show respect
- We are all accountable
- We are passionate about our business
- We strive for simplicity
- We love success

**The benefits we offer**- A basic 24 days annual leave per annum, rising to 29 days after five years.
- Flexible working and annualised hours - a flexible approach to work that our employees love
- Salary pay awards
- Payment of annual professional membership
- A generous career average pension scheme which includes life insurance of three times your salary
- The opportunity to purchase a bike through Cyclescheme
- A salary sacrifice car lease scheme - a fully inclusive driving package for a fixed monthly cost
- Various schemes to keep you healthy
- We give you two days per year to volunteer within the local community

You may have experience of the following: Lettings Officer, Housing Assistant, Home Allocation, Project Officer, Support Worker, Accommodation Allocation, Housing Advice Officer, Homelessness Advice Officer, Youth Worker, Probation Officer, Community SupportWorker, Social Worker, Housing Administrator, Benefits Advisor, Lettings Assistant etc.

REF-202 299