Conference & Reservations Co-ordinator

**Job Ref**:THW4829

**Branch**:North Lakes Hotel Spa

**Location**:North Lakes Hotel Spa, Penrith

**Salary/Benefits**:Competitive Salary with great benefits

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:5 days out of 7 including weekends

**Hours per week**:40

**Posted date**:30/01/2023

**Closing date**:03/03/2023

**As a Conference and Reservationist Co-ordinator you are the first point of contact for guests before they even arrive**

You will be a part of our busy Sales Office, joining as a sales coordinator, to ensure everything is in place to make sure the guest’s experience is the best it can be. Our Sales Team is incredibly important to us, and therefore we are looking for someone who will be passionate about our guests experience, has a flair for organisation and is meticulous in obtaining and recording our guests needs. We are looking for an amazing communicator who will always go the extra mile.

**Your day to day;**
- Using the telephone and online booking systems to seamlessly meet the guests needs
- Providing the best possible customer service to all of our guests, be it business or pleasure
- Making and assisting with reservations and conference bookings
- Contributing towards sales for bedroom and meeting room occupancy targets
- Using your knowledge to showcase the facilities offered at your hotel

**Who are we looking for?**

We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations.

You will be calm under pressure with an excellent telephone manner and the ability to multi task.

As a lot of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.

You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.

**In return, we are offering a rewarding role with scope for career progression along with;**
- A competitive salary, negotiable dependent on experience
- 28 days annual leave
- Enhanced Maternity and Paternity pay
- Employee Assistance Programme
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging supportive work environment

North Lakes Hotel Spa is ideally placed at the gateway to the Lake District National Park, near Penrith, so as you might expect it welcomes guests from around the world. It is a four-star property that has developed a strong reputation among leisure and business guests and with 84 guest rooms, 11 meeting rooms, restaurant, bar and spa it's a busy place to work. It is also home to FYR, the only restaurant in Cumbria where meat is cooked over an open fire grill. North Lakes Hotel Spa is walkable from Penrith, so has easy access to transport links, as well as the motorway.

It is part of Daniel Thwaites, a Lancashire company that has been synonymous with hospitality for over 200 years. Its hotels, inns and spas are collectively known as The House of Daniel Thwaites but the company also owns a brewery, stables and 250 pubs throughout the country.