Customer Service Representative
5 months ago
Our client based in Bromley is seeking an experienced Help Desk Service Administrator to work for a growing, fast moving property maintenance group servicing commercial and residential properties within the UK.
Call Julie - 0203 973 1111
** GREAT BENEFITS **
- **22 DAYS HOLIDAY PLUS BANK HOLIDAYS**:
- **PENSION AFTER QUALIFYING PERIOD**:
- **FREE LUNCH ONCE A MONTH**
**Hours - Monday to Friday 8.45am to 5.15pm**
**Responsibilities**:
- Coordinating and scheduling of repairs and services
- Be the first point of contact for all reactive maintenance issues, finding solutions and responding in a prompt and efficient manner
- Ensuring that members on plans are provided with the service they are paying for
- Liaising with Subcontractors, Tenants and Customers
- Sourcing contractors and awarding works
- Monitoring store maintenance activities to ensure they are all completed within agreed timescales
- Liaising with Regional store teams to arrange works and subsequently issuing works orders to contractors and suppliers for reactive maintenance
- Maintaining and processing job sheets following reactive/PPM/compliance visits
- Monitoring contractors response times against any agreed SLA’s
- Supporting the Maintenance Team in the administration & delivery of departmental objectives
- Cost control to include monitoring spend and ensuring best value is achieved
- Reviewing and issuing completion certificates for compliance
- Monitoring and maintain Premises Helpdesk Inbox, incoming and outgoing post as well as all other general administrative support
- Issuing purchase orders, processing invoices and providing reports when required
- Answering all calls and giving messages / transferring to the relevant departments
- Being the first point of call for all new lettings' enquiries
- Managing all tenant complaints and queries
- Consulting with maintenance team and contractors to organise maintenance jobs
- Raising Purchase Orders
- Ad hoc tasks for the property manager
**Person specification**:
- Excellent telephone manner
- Experience in the property sector (desirable but not essential)
- Ability to work well in a team
- Ability to take initiative
- Organised and friendly attitude
- Strong attention to detail
If you would like to speak to us about this Fantastic Job opportunity, please do get in touch with Top Jobs Group - Julie - 0203 973 1111
Top Jobs Group acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Top Jobs Group Ltd is an Equal Opportunities Employer.
**Salary**: £27,000.00-£28,500.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: NIKBR1ADMIN
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