Pensions Assistant

7 months ago


Harrow, United Kingdom Harrow Council Full time

Overview:
“Harrow Pension Fund has investments of over £1bn, over 6,700 pensioner members, 6900 deferred members and over 5,800 active members”.

The Pensions Team acts as the main point of contact for any membership enquiries. The team is responsible for all aspects of Local Government Pension Scheme administration; setting up new members, monitoring and maintenance of pension member records, employer contributions payment of benefits, transfer payments and Additional Voluntary Contributions. The team is also responsible for monitoring and cleansing members’ data to ensure it is fit for purpose and meets the requirements imposed on the Fund by the regulators, the Fund Actuary and HMRC. The team produces annual benefits statements, newsletters and maintains the pensions website.

About you:

- Ability to demonstrate an understanding of issues from the client’s perspective to achieve resolution of enquiries.
- Must be able to follow business processes, prioritise and plan own workload.
- Must have a clear understanding of the diverse nature of Harrow’s communities and Harrow’s workforce, and the implications for organisational development interventions.
- Office administration experience.
- Must be able to handle, in an efficient manner, simple client enquiries raised through telephony, written communications, in person or through electronic format.
- Must be able to communicate effectively at all levels, actively listens and responds to the client as appropriate, good written communication skills.
- Experience of working to strict deadlines.
- Use available information to aid problem solving.
- Ability to develop and maintain Excel worksheets, word documents, and relevant internal IT databases.
- Good communication skills both written and oral.
- Ability to work with others as part of a team.

Related Documents:
For more information, please refer to the Role Profile/Selection Criteria


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