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Patient Administrator

4 months ago

Northampton, United Kingdom Newmedica Full time

**PATIENT ADMINISTRATOR (Northampton)**

We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.

We have an exciting opportunity that has arisen for our service in Northampton, for a Patient Administrator to join the team and help us deliver outstanding clinical care for our patients.

We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Clinic Assistants, Ophthalmic Assistants, Patient Administrators, Nurses, ODPs, Ophthalmic Technicians, Optometrists, and Consultant Ophthalmologists. We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.

**What are we offering you?**
- A salary range of £22,672 FTE dependent on experience.
- 25 days annual leave plus bank holidays.
- A company pension scheme.
- 40 hours per week.
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, discount retail vouchers.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
- Excellent transport links.
- Free on-site parking.

**Why should you join Newmedica?**

Newmedica Northampton is a purpose-built eye health clinic and surgical centre which provides the latest eye health services to our growing patient population.

**What will the role involve?**

Reporting to the Administration & Resourcing Manager, as Patient Administrator you would be responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date.

Patient Administrators are also the central point of contact for all telephone queries from both patients and clinic staff.

There is an element of reception work with this role, dependent on service needs, holiday cover etc. Whilst in this position the focus will include welcoming patients and visitors, booking patient appointments, producing outcome letters and managing deliveries. It is also important to ensure the reception and foyer environment is clean and infection prevention processes are being followed as we all stock levels of required paperwork and sanitation products are managed.

Our administrators will have a friendly and accessible personal manner, and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency.

They will work without direct supervision whilst maintaining an efficient professional manner assisting in the booking of appointments in a timely manner as per the correct pathways; ensure operational and clinical governance protocols are maintained; healthcare and risk management standards are met whilst supporting the service and driving forward efficiency improvements working in conjunction with the service manager and the senior clinical assistant.

**What skills and experience do I need for the role?**

EDUCATION & QUALIFICATION
- Educated to A level standard or equivalent.
- GCSE Maths and English

EXPERIENCE & KNOWLEDGE
- Exceptional administrator who can understand and deliver within a complex working environment.
- Good organisation skills and the ability to multi-task.
- Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
- Outstanding telephone manner with the ability to adapt approach to different situations.
- Excellent verbal and written communication skills.
- Committed to delivery of consistently high standards of administration.
- Self-starter with the ability to work on own initiative, as well as working well within a team.
- Enjoys the routine and rhythm of a process driven environment.
- Comfortable making a significant contribution in a small team.
- Able to balance working independently with appropriate escalation.
- Committed to delivery of consistently high standards of testing and administration.

SKILLS & PERSONAL ATTRIBUTES
- Proven customer service skills with a passion for customer care.
- Proven administrative skills including the ability to follow processes.
- Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems.

**Would you like to know more?**

**Would you like to apply?