Receptionist Key Holder Clip N Climb Derby

7 months ago


Derby, United Kingdom Clip n Clip Derby Full time

Job specification

We are a fun climbing centre with soft play and cafe, we provide a fun activity for all ages,

Job summary

Position: Clip n Climb Receptionist

Maternity cover

Opening times:
Monday - Friday 9:00am to 9:00pm

Saturday - Sunday 9:00am to 7:00pm

**You will be needed to be able to work Saturdays and Sundays**

Hours of work: 25+ hours a week

**Salary**: £9.00+age and experience dependant

**Location**:
Unit 12
Kings Way Park
Derby
DE223FP

**Job description**

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public clients and customers, signing customers in on reception and taking payments on arrival.

*Primary responsibilities:

- Key holder
- Responsibility of opening and closing up. Securing the premises on departure
- Organising staff for the clean down of all areas each night
- Provide oversight and direction to the employees in the operating unit in accordance with the organisation’s policies and procedures.
- Overseeing all Clip ‘n Climb employees and organising the daily staff rota.
- Ensure the daily checks of the toilets are carried out inline with the policy
- To carry out all health and safety checks and to ensure that the employees are following the health and safety policy
- Checking the till each night and report any discrepancies
- Cashing up
- Answer telephone, screen and direct calls
- take and relay messages
- provide information to callers
- greet persons entering organization
- sign every customer in
- making sure all clients sign disclaimer on arrival
- greeting and signing in customers at reception
- taking payments
- advertising offers to customers
- direct persons to correct destination
- deal with queries from the public and customers
- monitor visitor access and maintain security awareness
- receive and sort mail and deliveries
- answer phone and book clients in online
- maintain booking diary either manually or electronically
- organize party bookings on arrival.
- monitor and maintain office equipment
- tidy and maintain the reception area

**Internal Contacts**:
**Manager**:
the employee will work with the manager to ensure all duties are complete for the shift

**Director**:
the employee will work with the director to ensure all duties are complete for the shift

**Clip’n Climb instructors and clippers**
the employee will work with other workers to ensure all duties are complete for the shift

**Person specification**

An enthusiastic, patient, reliable person and good with children.

**Relevant skills and experience**:
**Essential**

**Desirable**

first aid certificate would be an advantage (but not essential as training may be given)

previous climbing experience not essential all training given

*Communications skills:
*

To be able to communicate well with the customers

To be an excellent team player

To be able to take bookings over the telephone

*Additional attributes:
*

Self-motivated, confident, enthusiastic, team player, good with people, brand ambassador, friendly, and positive attitude.

Salary and benefits

**Salary**: £9.00 + age and experience dependant

*Company pension:
Membership to the employer's pension scheme (please be aware you only qualify for this if you earn £10,000 plus

Fun Fitness Limited contact details

Unit 12
Kings Way Park
Derby
DE223FP

**Job Type**: Part-time

**Salary**: £10.00-£11.00 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Holidays
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips

**Experience**:

- Administration: 1 year (preferred)
- Cash Handling: 1 year (preferred)
- Customer Service: 1 year (required)
- Key holder: 1 year (preferred)

Licence/Certification:

- Driving License (required)

Work Location: In person


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