Insurance Account Handler

2 months ago

St Albans, United Kingdom National Pharmacy Association Full time

Job Advert

**Insurance Account Handler - Permanent, Full Time**

Are you able to deliver sales and service performance against set targets?

Do you have the ability to provide outstanding customer service?

Are you experienced in Insurance practices, processes and procedures?

Then we have the perfect role for you

**The role**

A full time permanent position, to support independent community pharmacies to succeed professionally and commercially for the benefit of their patients. As a not-for-profit organisation we are committed to reinvesting in service provision. To build relationships and maintain trust and confidence with customers to maximise satisfaction, retain and grow business within the NPA Insurance portfolio. To act as first point of contact and provide solutions for customers in the sale or renewal of products/services.

**Key facts**

**Hybrid-working pattern**: Home working blended with at least 1 day per week working at the NPA’S Head Office, just outside of London.

**Availability**: Immediate or very short notice

Your key attributes:

- Experience with sales ledger processing
- Ability to provide outstanding customer service
- Proven track record in delivering sales and service performance against targets
- Experienced in Insurance practices, processes and procedures
- Competent in sales techniques
- Ability to identify potential sales opportunities through active listening and analysis of customers needs
- Previous experience of handling inbound and outbound calls within a general insurance environment
- Able to demonstrate excellent customer service skills
- Experience of sale or renewal of products/policies
- Excellent communication skills, both written and oral
- Demonstrable knowledge of resolving any issues from sales or service queries
- Previous experience of preparing new business, renewal, midterm adjustment and cancellation documentation

**The organisation**

The National Pharmacy Association is the representative body for the independent community pharmacy sector across the four nations of the UK and the provider of support, services and activities to community pharmacies and their teams.

**Interested?

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