Domestic Abuse Team Leader

6 months ago


Truro, United Kingdom First Light UK Full time

_**First Light is a charity supporting people in Cornwall, Devon, Wiltshire and across England and Wales who have been affected by domestic abuse and sexual violence. We are independent of statutory agencies, including the Police, and every year we help thousands of adults and children in England and Wales to lead safer lives, free from violence and abuse.**_

An exciting opportunity has arisen to join the Domestic Abuse service in Cornwall as a Team Leader. Working alongside a dedicated team, you will be responsible for leading, developing and line managing a helpline team to provide a high-quality frontline service.

**Salary**: £27,879 per annum rising to £28,441 per annum on successful completion of probation

**Hours**: 37.5 hours per week

**Holiday**: 25 days annual holiday entitlement increasing to 30 days after 5 years’ service per annum plus bank holidays.

**Base**: Pool Innovation Centre

**Contract**: Permanent

**Added benefits**:

- A comprehensive induction and training programme, with a hybrid working policy for a better work/life balance.
- Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological wellbeing.
- Health and wellbeing resources including our staff Wellbeing Group, Staff Consultation Committee and active participation in our employee engagement platform.
- Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial
- Annual pay review and employer contribution pension scheme.

**Key responsibilities**:

- Managing and motivating staff, and experience of mananaging a high performing team.
- To supervise and provide guidance to a team of frontline staff on a day to day basis.
- To lead the team to provide proactive, short term support and advice.
- To lead and contribute to the operational direction of the service
- To contribute to KPIs and Data collection

**Essential requirements**:

- The ability to remain calm and resilient is essential, as is an up-to-date knowledge of housing, criminal,civil and welfare rights legislation relating to domestic abuse.
- Experience of working with domestic abuse/sexual violence clients and/or vulnerable people

**Job Types**: Full-time, Permanent

Pay: £27,879.00-£28,441.00 per year

**Benefits**:

- Company pension
- Free or subsidised travel
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Truro, Cornwall



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