Trading Delivery Lead

3 weeks ago


Crawley, United Kingdom Virgin Atlantic Full time

Crawley

Permanent

Competitive

25-02-2024

Job Details

Hours: 37.5 Monday to Friday
- Location: Hybrid remote working - VHQ Crawley, West Sussex
- Contract: Permanent
- Closing Date: Sunday, 25 February 2024

In a nutshell

At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we're harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity.

Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, they're not afraid to roll up their sleeves to tackle the big things while never forgetting the importance of the small details. So, if you're ready to take your career to new heights and join our Flying Club Performance team as a Trading Delivery Lead, read on.

Known internally as a Commercial Performance Executive, this new and exciting role sits in our Flying Club Team, which drives the acquisition, engagement and retention of our customers and Flying Club members. You'll play a key role in supporting the Flying Club Performance Manager to drive and deliver the trading drumbeat of customer loyalty.

Day to day
- Own the trading plan and lead the delivery of new loyalty propositions and promotions across the business collaborating with various partners across Digital and Marketing, Commercial, Finance and Virgin Red and reporting actions to our revenue management team through a weekly trading framework
- Owning operational tasks e.g. billing governance to optimise value to Virgin Atlantic and it's customers regarding Flying Club propositions, products and processes with our partner Virgin Red. Always looking for efficiencies in these process to improve quality
- Member-led post campaign analyses (acquisition, member behavior, impact to tier status and CLV) using available data sources to create this
- Reviewing opportunities for incremental activity based on weekly trading performance reporting and deciding how we may segment our FC member base to improve metrics in need of activity

About you

Do you have a passion for looking for opportunities to improve performance with the ability to convey your ideas and findings to others and deliver initiatives that drive customer loyalty? If so, this could be the role for you

Alongside the above, we're looking for the following:

- A commercially minded individual who can identify revenue-driving opportunities using financial foresight.
- Excellent analytical and numeracy skills. Intermediate Microsoft Excel skills are required.
- Good communication, organisational and partner management skills. Comfortable working with a range of departments, both internally and externally
- Attention to detail and a thorough approach to accurate task completion
- Proven experience in Loyalty or Commercial/Trading or Revenue Management is desirable but not essential

Does the above sound like you? Then we'd love to hear from you

Be yourself


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