Coffee Shop Service Assistant

4 weeks ago


Aberdeen, United Kingdom Music 4 UThe Ivories Full time

We require a Customer Service Assistant every Wednesday 8.15am - 3.15pm - there will also be the opportunity to take on additional hours throughout the week and at 'out of hours' events if interested.

The purpose of our Customer Service Assistant is to support the day to day running our new Social Enterprise The Ivories. This is Music 4 U’s first foray into Social Enterprise and we’re looking for passionate and dedicated individuals to join our team at this exciting time of development.

Based in the Waterloo Quay campus, The Ivories serves those working and learning in this bustling office space and also hosts private and public events. This is a wide-ranging role requiring strong interpersonal, communication, customer service skills and a 'can-do' attitude. Above all, the post holder must have a pleasant disposition and positive attitude to the care of our customers and our participants alike.

Reporting to the Coffee Shop Duty Manager, the main purpose of the role is to deliver friendly, efficient customer service and to undertake general duties in the coffee shop. Maintaining high standards of food safety and hygiene are important for this role.

**Key Tasks and Responsibilities**

**General**
- Assist in the day to day running of the coffee shop
- Serving food and drinks
- Working quickly and accurately to maximise sales
- Maintaining clean and tidy eating and serving areas
- Refilling fridges, display items and general stock management
- Dishwashing and other cleaning duties
- Basic food prep as required

**Customer Service**
- Create a welcoming friendly environment for all customers.
- Ensure all customers are served quickly in a friendly and professional manner at all times.
- Provide high levels of customer care, so that our reputation is enhanced, and sales targets achieved.
- Assist customers with queries in a professional, courteous and friendly manner, so that customer care standards are met and complaints kept to a minimum.
- Ensure all public areas of the café are clean and in good repair at all times.
- Be operational during peak periods, supporting the kitchen as required to ensure customers have a great experience.

**Key Skills and Experience**
- Experience in a Branded establishment would be an advantage
- Sound knowledge of food health and safety regulations.
- Ability to work with a wide range of people
- Good organisational Skills
- Excellent Communication skills - both oral and written
- Flexibility

**Job Types**: Part-time, Zero hours contract

**Salary**: £7.50-£10.50 per hour

Expected hours: 7 - 20 per week

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Barista experience: 1 year (preferred)
- Hospitality: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person


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