Service Desk Assistant

5 months ago


Markfield, United Kingdom Cooks Midlands Full time

Due to continued expansion we are currently recruiting an Aftersales Administrator.

We are main dealers for worldwide brands such as Merlo,, CAT, Kioti Meclac & Vicon supplying both the agricultural and construction markets.

This is a great opportunity to join an established family business that has ambitious growth plans over the next few years.

**Key tasks**
- Support the technicians both in the field and workshop with advice, information & updates.
- Control the workshop schedule allocating work, communicating with customers and manufacturers.
- Where necessary complete full warranty process
- Support the wider Aftersales department where necessary.
- Update IT systems to ensure accurate records are maintained.
- Ensure all manufacturers software is up to date on all devices.
- Conduct quality control checks.
- Liaise with manufacturers to resolves technical queries, gain advice or resolve disputes.
- Complete any required reports or requests on time.
- Comply with all health, safety, and environmental policies

Skills and experience
- Good telephone manner Attention to detail
- Excellent written communication skills
- Ability to work unsupervised.
- Work well within a team as well as the ability to use own initiative Be flexible around working hours and days.
- Complete tasks to specified timescales & be organised with day
- to-day activities.
- Good technical knowledge of plant and equipment (Desirable)

**Salary**: £25,000.00-£31,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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