Service Desk Assistant
4 months ago
Due to continued expansion we are currently recruiting an Aftersales Administrator.
We are main dealers for worldwide brands such as Merlo,, CAT, Kioti Meclac & Vicon supplying both the agricultural and construction markets.
This is a great opportunity to join an established family business that has ambitious growth plans over the next few years.
**Key tasks**
- Support the technicians both in the field and workshop with advice, information & updates.
- Control the workshop schedule allocating work, communicating with customers and manufacturers.
- Where necessary complete full warranty process
- Support the wider Aftersales department where necessary.
- Update IT systems to ensure accurate records are maintained.
- Ensure all manufacturers software is up to date on all devices.
- Conduct quality control checks.
- Liaise with manufacturers to resolves technical queries, gain advice or resolve disputes.
- Complete any required reports or requests on time.
- Comply with all health, safety, and environmental policies
Skills and experience
- Good telephone manner Attention to detail
- Excellent written communication skills
- Ability to work unsupervised.
- Work well within a team as well as the ability to use own initiative Be flexible around working hours and days.
- Complete tasks to specified timescales & be organised with day
- to-day activities.
- Good technical knowledge of plant and equipment (Desirable)
**Salary**: £25,000.00-£31,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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