Customer Consultant

4 weeks ago

Stamford, United Kingdom The Melton Building Society Full time

EXCITING NEWS

Due to our continual growth at Melton Building Society, we have multiple exciting roles within our branch network, including two brand new locations. These Customer Consultant roles are an excellent opportunity for a process driven, team player with exceptional customer service skills, attention to detail and communication skills.

We have roles in our current Grantham branch and both Stamford and Bourne which are new location we are opening soon. We want to hear from you if you are looking for part-time or full-time work around these areas.

The Melton has been helping people to buy their homes and make the most of their savings since 1875. Our success is built on being a mutual building society which places customers and the community at the heart of everything we do.

**About the position**

As a Customer Consultant you will be responsible for:

- Engaging with your customers to provide excellent customer service, keeping our promises and proactively following up on all enquiries.
- Proactively identifying opportunities to help customers with their financial needs, through getting to know them and, where accredited, completing a fact find.
- Initiating and supporting brand building activities within the community to attract, acquire and retain customers.
- Till and cash management.
- Taking responsibility for recognising and resolving customer complaints
- Assisting Local Leaders as required including supporting, mentoring and developing other team members.
- Where authorised, deputising for the Local Leader and undertaking branch control checks.
- Adhering to all branch controls, audit and security standards.
- Adopting a right first-time approach to provide customers with a seamless experience as well as carrying out customer transactions in an accurate and timely manner.
- Delivering a best-in-class customer service and customer experience, demonstrated through proactively seeking customer feedback to deliver a strong NPS & Customer Satisfaction score.

**What are we looking for?**
- Good Numeracy and English qualifications.
- Customer Service experience is essential.
- Cash handling skills.
- High level of emotional intelligence, empathy and exceptional customer service skills.
- Attention to detail and accuracy.
- Ability to work collaboratively within a team environment.
- Experience in Financial Services is highly advantageous.

**What’s in it for you?**

We know that our most important asset at The Melton are our people - people who make things happen. We work in a people focused industry where relationships with our customers are key to our success and we continuously strive to make The Melton a great place to work.

It’s an exciting time to join The Melton as we strive growth and to be the best regional Building Society in the country. We aim to create an inclusive and supportive culture where our differences are embraced, understood, and valued.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £21,200.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Stamford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

  • Senior Lettings Consultant

    2 weeks ago

    Stamford, United Kingdom Leaders Romans Group Full time

    **Leaders** are looking for a driven individual to join our successful **Stamford** branch as their new** **Senior Lettings Consultant. If are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you.** **You...

  • Customer Services Consultant at Stamford Post

    2 months ago

    Stamford, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: £10.88 per hour, increasing to £11.58 after 6 months and £13.33 after 12 months (after completing probation) **Grade**: CSC **Hours**: 17.5 hours per week **Contract Details**: initial 12 month contract that could become permanent **must be flexible to work additional hours on a rotation within a Monday to Saturday working...

  • Lettings Consultant

    6 days ago

    Stamford, United Kingdom Leaders Romans Group Full time

    Leaders are looking for a driven individual to join our successful Stamford branch as their new Lettings Consultant. If are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you. Experience in Lettings is...

  • Recruitment Consultant

    3 weeks ago

    Stamford, United Kingdom Inspiring Interns & Graduates Full time

    About the company: After surviving the covid-era in great shape and excelling in their 2021 targets where they delivered 4 consecutive quarterly objectives, they are looking for talented individuals to join their exciting journey. Their focus is on keeping the momentum andcapitalising on the opportunities in the market, not only to build the business but to...

  • Senior Lettings Consultant

    3 weeks ago

    Stamford, United Kingdom Leaders Romans Group Full time

    **Leaders are looking for a driven individual to join our successful Stamford** branch as their new** **Senior Lettings Consultant. If are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you. **Your role**:...

  • Trainee Lettings Consultant

    2 weeks ago

    Stamford, United Kingdom Leaders Romans Group Full time

    Leaders are looking for a driven individual to join our successful Stamford branch as their new Trainee Lettings Consultant. If are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you. Experience in...

  • Trainee Lettings Consultant

    2 weeks ago

    Stamford, United Kingdom Leaders Romans Group Full time

    **Leaders** are looking for a driven individual to join our successful Stamford** branch as their new Trainee** Lettings Consultant. If are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you.** We are not...

  • Customer Service

    5 days ago

    Stamford, Lincolnshire, United Kingdom Diligenta Full time €25,000

    Complaint Handler - Peterborough Complaint Handler Monday to Friday, Flexible between, 8am - 6pm Lynch Wood, Peterborough, PE2 6FY Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . ...

  • Trainee Recruitment Consultant

    4 weeks ago

    Stamford, United Kingdom Kayman Recruitment Full time

    Do you have customer service, office or sales experience? Or are you a recent grad eager to forge a new career? Your existing skills could help you excel in a recruitment career. I am looking for highly motivated, driven individuals who are looking to join an incredible reputable team - the go to in their Market. On top of a generous base salary and...

  • Trainee Recruitment Consultant

    19 hours ago

    Stamford, United Kingdom Kayman Recruitment Full time

    Do you have customer service, office or sales experience? Or are you a recent grad eager to forge a new career? Your existing skills could help you excel in a recruitment career. I am looking for highly motivated, driven individuals who are looking to join an incredible reputable team - the go to in their Market. On top of a generous base salary and...

  • No7 Advisor

    2 weeks ago

    Stamford, United Kingdom Boots Full time

    Summary Job Reference: 233143BR - Job Reference: 2 3 3 1 4 3 B R Stamford, High Street Permanent 21 Hours **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty...

  • No7 Advisor

    2 weeks ago

    Stamford, United Kingdom No.7 Boots Full time

    Stamford, High Street Part-Time Permanent - The salary for this role is £24,245.10 - £26,884.69 depending on location. - No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. - Who we are - Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We...

  • Financial Planning Administrator

    1 month ago

    Stamford, United Kingdom Idex Full time

    An opportunity has become available for a Financial Planning Administrator in Stamford to join a growing financial planning firm. This organisation offers great support, training and hybrid working.Your role will include but will not be limited to:Handle all incoming calls/emails in a professional and efficient mannerManage all customer queries efficiently...

  • Financial Planning Administrator

    4 weeks ago

    Stamford, United Kingdom Idex Full time

    An opportunity has become available for a Financial Planning Administrator in Stamford to join a growing financial planning firm. This organisation offers great support, training and hybrid working.Your role will include but will not be limited to:Handle all incoming calls/emails in a professional and efficient mannerManage all customer queries efficiently...

  • Stock Replenisher

    4 weeks ago

    Stamford, United Kingdom Blue Arrow Full time

    Stock Replenisher Stamford Hourly Rate: £12.64 per hour Working Hours: Full and part time hours available, 10pm-8am Start ASAP **Application Requirements**: - Proof of Right to work - Passport, share code or Birth Certificate - Proof of Address dated in last 3 month - Utility Bill - Proof of National Insurance - NI Card, payslip or P60/P45 **REGISTER...

  • Retail Assistant

    2 weeks ago

    Stamford, United Kingdom Boots Full time

    Job Reference: 204219BR Stamford Permanent Full-time - Save Job **About the opportunity** A vital role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don’t need optical experience to join us as a Retail Assistant but ideally you will have worked in a retail or a customer facing...

  • Supermarket Assistant

    3 weeks ago

    Stamford, United Kingdom Blue Arrow Full time

    Supermarket Assistant - stock replenishment Hourly Rate: Days : £10.42 Nights £13.65 Working Hours: Full and part time hours available, various shifts available Start date - flexible Application Requirements: Proof of Right to work - Passport, share code or Birth Certificate Proof of Address dated in last 3 month - Utility Bill Proof of National...

  • Stock Replenisher

    3 weeks ago

    Stamford, United Kingdom Blue Arrow Full time

    Stock Replenisher Stamford Hourly Rate: £9.90/£12.64 per hour Working Hours: Full and part time hours available, various shifts available Start ASAP Application Requirements: Proof of Right to work - Passport, share code or Birth Certificate Proof of Address dated in last 3 month - Utility Bill Proof of National Insurance - NI Card, payslip or...

  • Lettings Negotiator

    4 weeks ago

    Stamford, United Kingdom Leaders Romans Group Full time

    **Job Title**:Lettings Negotiator **Location**: Stamford **Brand**: Leaders **About **Leaders**: Leaders as part of the Leaders Romans Group, is a well - established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism,...

  • Trainee Estate Agent

    1 week ago

    Stamford, United Kingdom Leaders Romans Group Full time

    **Job Title**:Trainee Estate Agent **Location**: Stamford **Brand**: Leaders **About **Leaders**: Leaders as part of the Leaders Romans Group, is a well - established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism,...