Euc Deskside Support-uk

**Job Description**:
PRF No. 1666632
Buy Rate/Salary £30K - £35K per year
TP or FTE (If TP please confirm duration) FTE
Role EUC Deskside Services
Client Ford Motor Company
No. of Interview rounds 3 or 4 rounds
Detailed JD Attached
Primary Skill required Windows & MAC Support

Experience required in Primary Skill 5-7 years
Work Location Dunton & Occasionally to Stratford site as well
Precise Work address Ford Dunton Campus
Laindon Link
Basildon
Essex
SS15 6EE
Language Preference if any English

Job Duties
- Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions in a Tech Bar support environment
- Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
- Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
- Reimage systems as required
- Identifies potential escalations and proactively alerts management as needed
- Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
- Recommend and/or performs upgrades on systems
- Work with procurement staff to purchase hardware and software
- Provide support for mobile devices
- Provide primary support to executive users
- Ensures inventory management database are complete and accurate
- Local travel as needed
- Perform other duties as assigned

Essential Requirements
- A professional demeanor and strong customer service/consulting/training skills
- 3+ years IT support experience, ideally in an Tech Bar environment
- Experience with troubleshooting/repairing desktop and laptop hardware
- Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
- Strong understanding of MAC operating system and troubleshooting skills
- Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
- Strong Microsoft operating system troubleshooting skills
- Strong problem solving and critical thinking skills
- Experience performing remote control of PCs
- Understanding of networks and telecoms
- Strong written and verbal communication skills
- Must be self-motivated and the ability to work independently with mínimal supervision
- Excellent time management skills
- Must be detail and process oriented
- Must be able to pass a background security check
- Valid driver’s license and reliable transportation
- Experience with ticketing systems (BMC, Remedy etc.)
- Experience supporting executives
- Experience with MAC & iOS
- Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
- Video conferencing knowledge
- SCCM experience

About Company

We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.