Local Welfare Assistance Officer

1 month ago

London, United Kingdom Adecco UK Full time

**Local Welfare Assistance Officer**:

- ** Public Sector - Local Authority**:

- **Full Time - Monday to Friday, 36 hours per week**:

- ** Temporary Role - 3 months with likely extension**:

- **£19.29 per hour PAYE / £25.86 per hour Umbrella**:

- ** Remote working for the foreseeable future**:

- ** IT equipment provided**

Adecco are recruiting for a Local Welfare Assistance Officer for a West London Local Authority.

**Purpose of Role**

**Key Accountabilities**

2. To manually calculate entitlement to Housing and Council Tax Support, other welfare benefits and all the discretionary payments when necessary

3. To process all Discretionary Housing Payments, Council Tax Support Hardship Fund and Local Welfare Provision claims to defined quality standards and specified timescales

6. To give comprehensive advice on all aspects of Welfare Benefits.

7. Discuss expenditure minimisation e.g. making payments to creditors or cutting down on non-essential expenditure.

8. To discuss in detail client's debt problems and provide advice and assistance to enable them to resolve them.

9. To assist customers with the opening of bank accounts or other alternatives for the receipt of Benefit Payments and Local Welfare Provision payments.

10. To prioritize one's caseload including the booking of appointments when necessary.

13. To calculate and load award payments on the relevant system.

14. To actively participate in continuous staff development and training.

15. To use professional discretion and maintain confidentiality.

16. To access all the IT systems used by the Council to input and retrieve information.

17. To liaise with, negotiate and make referrals to 3rd parties including internal and external organisations in order to assist customers to improve their living situation

18. To keep records of own work, including outcomes and supply statistical data as required.

19. To arrange and visit customers at home when required

21. To identify potentially fraudulent claims and refer them as appropriate.

22. To undertake duties appropriate with the grade.

23. To abide by the Council's policies and procedures

**Essential Experience**
- To demonstrate a comprehensive knowledge and understanding of Welfare Benefits legislation and procedures and the ability to keep abreast of changes of legislation.
- To possess good communication skills and to be able to communicate effectively in a variety of ways in liaison with customers, council staff and external agencies.
- To possess good knowledge of Word and Excel and to demonstrate the ability to learn computer systems required for carrying out duties of a Local Welfare Provision Officer
- To have the ability to influence the behaviours and decisions of customers on matters concerning customers' welfare
- Self-reliant and well organised to be able to prioritise and manage a wide-range of tasks and achieve results, within tight deadlines and in a pressurized environment.
- To have the ability to work both independently, with mínimal supervision and as part of a team when required within the Service
- To be able to organise and carry out work in accordance with procedures and changing priorities.
- Experience in working within a benefits environment with experience of assessing benefits.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sadie Nunn

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