Sales Administrator

2 months ago


Stafford, United Kingdom Altecnic Ltd Full time

We are looking for an ambitious Internal Sales Administrator to join us at our successful Plumbing and Heating distribution business.

This is a great opportunity to be part of a successful organisation, financially strong and ambitious.

The role will include the following duties:

- To support the internal sales team function ensuring an effective and efficient response to all customer orders and queries.
- To deal effectively, efficiently, and accurately with customer orders, ensuring customer service standards are maintained by following the required processes.
- To deal effectively and efficiently with customer orders ensuring that customer call off schedules are obtained and accurately entered onto the SAP system.
- To liaise with customers on future deliveries to ensure that their expectations are met.
- To liaise with operation department regarding customer special conditions where required.
- To assist in the administration of the forecasting process, where required.
- To monitor and effectively deal with the orders received from the EDI portal to ensure all non-failures/ failures are captured and rectified and processed.
- To maintain the divisional contacts/ project data on the CRM (Microsoft) system
- To support external sales managers, across all divisions, in the accurate preparation of customer quotations and to ensure approval prior to issue from the relevant manager.
- To utilise the information available on the SAP system and to ensure all customer records are maintained to ensure pricing accuracy.
- High level of accuracy of order processing
- At least two year’s sales admin experience
- At least 1 years’ experience of working within a busy office.
- Strong communication skills in order to resolve issues with deliveries and orders.
- Good interpersonal skills with excellent telephone techniques
- Self-motivated with an ability to work under pressure.
- Proficient in English writing and grammar
- Microsoft office/ SAP/ CRM/ database experience
- Ateam player with a flexible approach and a willingness to learn.
- Outgoing and confident personality who is able to operate at all levels.
- A Self-starter who is pro-active and can set and achieve goals.


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