Servicenow Administrator

The ESNEFT ICT Team provide support and help on a huge number of clinical and non-clinical systems across multiple sites within North Essex and East Suffolk.

We’re a busy, growing department and key to enabling colleagues to treat patients safely and quickly.

We are looking for a suitably experienced ICT professional to join our newly formed team. Based from either Ipswich or Colchester with the role almost 100% based at home - Very infrequent travel between all our sites may be required.

Working as part of a new team, you will be responsible for the day-to-day technical management of our new ServiceNow Product suite.

They will be primary contact for all ServiceNow integration and enhancement requests.

Working as a team in translating requirements into ServiceNow technical solutions and optimising automation and integration within our tool. Also acting as the ServiceNow Platform SME and technical escalation point. They will ensure that ServiceNow enhancements and integrations are done to best practice and keep a high ‘Health Scan’ score.

You must have excellent ICT Skills along with excellent communication skills, a professional manner and a desire to assist colleagues to get the best out of ICT systems.

You will have full access to the suite of ServiceNow learning tools as well as access to other streams of ServiceNow learning to grow knowledge and capability
- To design, collate and implement ServiceNow enhancements and updates
- Undertake ServiceNow administration activities as required, including gathering and documenting requirement, as well as collating feedback and then acting on those.
- To help develop and implement ServiceNow training for ICT staff.
- To support the ICT managers in their planning and development of the ServiceNow platform
- Ensure all learning activities and attendances at training courses are recorded and entered on the Training Database in an accurate and timely manner.
- Liaise with user groups, support groups, technical groups and external suppliers regarding ServiceNow development.
- To design and deliver internal learning materials for IT staff regarding ServiceNow.
- Continually undertake professional development with ServiceNow using the ServiceNow learning platform.
- To assist and support any project work linked to the implementation and /or upgrade of ServiceNow.

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

If you want to develop your skills and knowledge then we are keen to hear from you.

To work with the other members of the ICT Team to develop and deliver a high-quality ServiceNow platform, bringing in enhancements, expanding on the product set already deployed and the areas not yet in production use, as well as managing the platforms updates and patching.

To provide a consistent and professional service to ICT as the platform owner for ServiceNow