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Care Coordinator

4 months ago

Colwyn Bay, United Kingdom Tereen Ltd Full time

We are currently recruiting for a Care Coordinator to work from our office in Colwyn Bay.

Duties to include:

- Answering incoming telephone calls
- Accepting, allocating and processing referrals for new work efficiently
- Accepting and processing changes and amendments to existing care packages
- Assigning care workers to clients, whilst working within the standards and requirements of the company
- Ensuring all runs and working patterns meet the needs of the company, clients and care workers
- Ensuring mileage and distance travelled is monitored
- Ensuring adequate cover is available for sickness, absenteeism or holidays
- Work with the colleagues to pre-empt recruitment needs
- To ensure work is allocated fairly and appropriately
- Working with other members of the team to ensure high quality service provision
- Liaising with clients and care workers to ensure an efficient service provision
- Keeping accurate records on the system and working with the office team to ensure all data is up to date and relevant
- Preparation of reports as required by the company
- Ensuring care worker rotas are completed
- Participate with the On call on rota with the management team
- Providing personal care to clients during periods of staff absence

Hours are mainly between 9am - 5pm Monday to Friday. Flexibility is needed outside of these times to meet business needs and could involve early morning, evening or weekend work.

Applicants will hold a minimum level 2 qualification in care and be committed to working towards a level 3 qualification.

A driving licence and car are essential for this role, as is the ability to work as part of a team and independently

**Salary**: £24,000.00 per year

**Benefits**:

- On-site parking
- Wellness programme

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Application question(s):

- Do you have a vehicle that can be used for work?

**Experience**:

- providing care: 2 years (required)
- a senior role in home care: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: One location