Customer Care Liaison

3 months ago


Barnsley, United Kingdom Solar Norvik Ltd Full time

Solar Norvik Ltd is recruiting for the role of Customer Care Liaison. This role will be based within the Barnsley office.

**Key Roles and Responsibilities**:
To control all aspects of customer service for New Build in a particular region, dealing with customers complaints fast, effectively and correctly while maintaining the service engineers’ diaries. To aid others with overflow administration tasks for other regions

**Main Responsibilities**:

- Ensure targets on a day-to-day basis are achieved on their region while developing a good working relationship with the developers.
- To maintain regular communication with all customers and colleagues.
- To work closely with our client’s customer service/remedial departments.
- Deputise for Customer Care Team Leader in their absence.
- To answer and deal with customer complaints and enquiries.
- To perform other job-related duties as assigned by the department manager.

To be considered for the role, applicants must have the following job specific knowledge and skills:

- UPVC window and fabrication knowledge, advantageous
- Ability to operate Microsoft programmes (Excel, Word, Outlook etc)
- IT Literate
- Administrative skills
- Customer focused
- Team player
- Organised
- Clear thinker

Individuals must have impeccable communication and decision-making skills with a “right first time” attitude.

This job description is not exhaustive, but merely a guide and may be revised in consultation with the post holder.

**Job Types**
- Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Reference ID: SolarNNB


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