Senior Housing Officer

2 weeks ago

Wokingham, United Kingdom EHSL Supported Housing Full time

**Senior Housing Officer**

**Title**: Senior Housing Officer

**Department**:Housing Services Department

**Responsible To**:Housing Services Manager

**Responsible For**:Supervision ofHousing Officers

**Hours**: Monday to Friday - 37.5 Hours - Fridays are work from home days

**Salary**: £33,915 per annum

**Annual Leave**:25 Days per annum, plus your Birthday off and All Bank holidays.

EHSL recognises long service and commitment by giving an additional 2 days holiday a year when staff have been with the company for 3 years.

EHSL is an accredited Living Wage employer.

**About EHSL**

EHSL is a non-profit provider of supported housing to people with various support needs, including learning disabilities, mental health issues, autism, and other health and social care related needs. Services are located predominantly in London and surrounding counties, although the organisation also has services in the East and West Midlands, the East of England, Gloucestershire/Bristol and Wales. We currently have around 650 tenants in 130 buildings.

**Purpose of the role**:
We are seeking a professional individual with extensive experience in Housing Management to take on the role of supervising and coordinating a team of Housing Officers. In this position, you will oversee the provision of 'end to end' Housing management services, from the initial viewing of a property by a prospective tenant to the tenant giving notice and arranging the void. Your responsibilities will include ensuring the delivery of a high-quality service to our tenants and partners, as well as leading on complex Anti-social behaviour cases and tenancy sustainment.

You will also be responsible for managing the team's performance and professional standards. Some team members may require support and guidance, while others may need assistance with time management. As a Senior Housing Officer, you must be comfortable having difficult conversations with both your team and customers, while also being able to motivate and lead by example. Your accountability will extend to overseeing your team's performance and ensuring coverage during absences.

**Specific responsibilities**:

- Ensuring that EHSL performs its housing management obligations effectively and in compliance with all relevant legislation, policies and procedures.
- Supervise and support to a team of frontline housing officers to deliver an effective, visible front-line service that enhances the reputation of EHSL.
- Prevent service delivery failure to our residents by dealing swiftly and effectively with performance management issues within the team.
- Proactively manage new or problem schemes/properties within the housing officer patch system, as per housing officer responsibilities until they can hand over to a Housing Officer.
- Make regular visits and travel to sites across a variety of locations throughout England and Wales, sometimes at short notice.

**Duties will include**:

- Manage the provision of tenancy sustainment services, which comprise short term intervention aimed at helping individual tenants to resolve whatever issues are threatening their tenancy, such as rent arrears, hoarding, antisocial behaviour and un-met support needs
- Ensuring ASB cases and possession claims are carried out within company policies and procedures. Whilst working with care providers to ensure ASB and tenancy breaches are reported, recorded, and remedied at the earliest stage.
- Managing housing officers to ensure all tenancy enforcement actions are undertaken and all of notices, possession claims and court packs are correctly completed with sufficient evidence gathered for tenancy breaches and court hearings prior to requesting a review by the HSM
- Presenting and/or supporting Housing Officers at County Court possession hearings.
- Ensuring Safeguarding concerns within the team are managed and escalated appropriately and in a timely manner
- Monitor and support the Referrals and Allocations officer/team on the voids and letting process ensuring the sign-up (checking in) and pre-void checks process (checking out) are carried out within timescale and managing shortcomings or complaints.
- Take the lead to ensure Notices and Deeds of surrenders are processed appropriately and in a timely way and to ensure this is communicated to other teams within the company
- Lead on Internal transfers and sign off - ensuring the details are passed to the referrals and allocations officer for processing.
- Liaising with EHSL’ Property Team to ensure void units are made ready to re-let as soon as practicable.
- Oversee and lead on the recording of information in evidencing our intensive housing management services and acting when we are not meeting our obligations.
- Lead on all Housing Benefits matters, ensuring that HB claims are submitted in full by Housing Officers within relevant timeframes.
- Ensure EHSL is proactive and effective at arrears management. leading the team to help achieving our target Rent C

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