Estate Officer

**About The Role**:
Are you looking for a new challenge within a growing, forward thinking organisation that makes a real difference to people's lives? If so, we really want to hear from you.

We have an exciting opportunity for an Estate Officer to join us and play an integral part in the wider Supported team.

On a day to day basis, you will undertake minor work and repairs, cleaning and decorating, liaising with external teams and contractors and ensuring that properties are maintained to a high standard. You will work collaboratively with other colleagues and external bodies and ensure that appropriate, timely and comprehensive service is delivered.

You will need to work flexibly, reactively and responsibly. as you will not be working with people who fit into a 9-5 framework.

This role is being offered on a **full time**, **permanent** basis and is field based the **West Cornwall** area.

To be considered for the role of Estate Officer, you will have the skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements:

- Experience of gardening, cleaning, minor maintenance repairs and/or decorating; experience in all is not essential but must be willing to undertake them in the role.
- Shows an awareness of personal health and safety and of those around you.
- Experience of checking petty cash and keeping notes which will act as reports (D).
- Experience of assisting customers and providing excellent customer service.
- Experience or confidence to liaise with contractors and sometimes act as the main point of contact between them and the customer.
- Ability to work using own initiative.
- Remains calm under pressure.
- Good customer service skills; showing an understanding of what customer care is.
- Shows a positive attitude and takes pride in work.
- Good interpersonal skills with the ability to build good relationships with customers and colleagues.

**About The Company**:
**Our Reward and Benefits**:

- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.

**About Us**:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.