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Receptionist

4 months ago


Blackpool, United Kingdom Adelaide Family Practice Full time

We currently have 15,000+ patients and the increasing list size means that we now need to expand our reception team.

The role would be across all three sites. Start time is 7:45am and most days we finish at 6:30pm. Tuesdays we have a later finish where we close at 8pm. However, there would be a need to be flexible at times of increased demand.

The reception role is the initial contact between the patient and the wider team so we need team members who are approachable, friendly, confident, understanding and will help to make patients feel at ease and listened to, whilst remaining professional and courteous at all times. We work with a patient centered approach and have a high standard of patient care at all times.

**Main duties of the job**

The role involves:

- Receiving patients consulting with members of Practice team
- Checking patients in for appointments; making patient appointments or answering patient queries face-to-face
- Handing completed repeat prescriptions to patient and checking names and address.
- Process appointment requests for future appointments from patients by telephone and in person.
- Deal with visit requests
- To take telephone calls from patients about appointments and queries

**About us**

We have a large dedicated, multi-disciplinary team of doctors, nurses, PP's, ANP's, PA's, care coordinators, social prescribers, HCAs, administrative and reception staff. We have a strong work ethic, assisting, helping and supporting each other along the way.

**Job description**

**Job responsibilities**

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

**Person Specification**

**Qualifications**

**Essential**
- GCSE English and maths

**Experience**

**Essential**
- Experience of working with the general public

**Desirable**
- Experience in working in healthcare

**Disclosure and Barring Service Check**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £10.90 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 04/09/2023
Reference ID: J180-A2084-23-0938