Reservationist - Galgorm

**4 DAY WORKING WEEK**

**JOB TITLE**:Resort Reservationist

**JOB REFERENCE**:RES 13/22

**REPORTING TO**: Reservations Manager

**HOURS**:This position is Full Time and with varied shifts, **based on 4 days out of 7, including weekend work.**

**LOCATION**: Reservations Offices, located on the grounds of Galgorm Castle

**SALARY: £11.92 - £13.42 per hour pay scale**

**About the role**:
The main purpose of this position is to act as a sales agent on behalf of our Company, ensuring that you have the knowledge to provide our guests with the best-suited package. You’ll be joining a large supportive team of Reservationists, who work together to manage all incoming calls efficiently, providing a high level of customer service to all.

The Reservationist role can be busy & demanding at times, with many areas to the Collection including; The Thermal Village & Spa at Galgorm, Accommodation at Galgorm, The Rabbit Hotel & Retreat, The Old Inn. Our Reservations team manages all Collection bookings and prepared to answer any query that guests may have.

**The Position**:
**The main duties of this position include but are not limited to**:

- Working within office guidelines to ensure that all guest bookings are accurate.
- Dealing with all client queries - by phone, post, and online.
- Maintaining a good knowledge of all the Resort’s services and current packages/room rates, in order to deal with daily guest queries and bookings.
- Identifying and maximising sales opportunities in all client queries/contact.
- Carrying out Reservations procedures as per the daily checklists.
- Carrying out any additional administrative duties as required.
- Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

**The Person**:

- 9 months experience working in a dynamic, fast-paced environment as an administrator, Sales Agent.
- **Must have previous sales experience.**:

- Experience or an interest in the Hospitality industry.
- Confident IT skills including outlook, word, and excel.
- A good administrative and customer service background with the ability to demonstrate skills in both.
- The desire to deliver outstanding customer service.
- Strong interpersonal and communication skills.
- Warm, friendly, and energetic with great pride in your overall appearance.
- A flexible approach to work.

**Desirable;**
- **Experience working in a call centre environment**:

- 9 months of experience working in a dynamic, fast-paced environment as an administrator, Sales Agent in the hospitality industry.

**Perks of the job**

**PREVIOUS APPLICANTS NEED NOT APPLY**

**GALGORM COLLECTION ARE AN EQUAL OPPORTUNITIES EMPLOYER**

**Job Types**: Full-time, Permanent

**Salary**: £11.92-£13.42 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership
- Private medical insurance

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: RES 13/22