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Apprenticeship in Business Administration

3 weeks ago

Liverpool, United Kingdom DFDS Full time

The focus for this role would be to provide support to customer service/order processing team, stock control and warehouse coordinators. This role would also include developing, improving, and maintaining administration processes for KPI package, CDR management and to provide support with BRC records and processes.

**Apprenticeship summary**

**Annual wage**

£10,004.80 to £19,760

£5.28 as the NMW for the first 3 months of apprenticeship and after that to match the NMW to the pay rate of their age, with further salary review after the 1st year.

**Working week**

Monday to Friday 8 am to 4 pm

Total hours per week: 40 hours a week

**Expected duration**

15 Months

**Apprenticeship level**

Advanced
Level 3 (A level)

**What will the apprentice be doing?**

The focus for this role would be to provide support to customer service/order processing team, stock control and warehouse coordinators.

This role would also include developing, improving, and maintaining administration processes for KPI package, CDR management and to provide support with BRC records and processes.

This role will also include overview of transport operations on site and opportunity to work on reporting, transport related administrative tasks and projects.
- Supporting current order processing team with day-to-day tasks (order processing, Checking Receipt, Case Picking and Dispatch documentation, Liaising with Warehouse and Transport Departments to ensure achievement of plans, Archiving Documents etc.)
- Working closely and supporting stock control team and warehouse supervisors (stock system update & warehouse diary updates etc.)
- Data capture and input for Customers KPI’s
- CDR record updates - ensuring CDRs are captured in CDR log and followed up/closed by the relevant department
- Support with BRC records and preparations

Skills Required:

- Competent in Excel, Word & PowerPoint
- Database management skills

Personal Qualities:

- Adaptable & Flexible
- Attention to detail, and work accuracy
- Dynamic and able to work in a fast-paced operation
- Well organized with the ability to prioritize tasks
- Eager to learn and develop new skills
- Prepared to work with multiple stakeholders
- Analytic and Methodical
- A team player

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Level 3 Business Administration
- Level 1/2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)

This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.

**What is the expected career progression after this apprenticeship?**

A role in a successful, dynamic company
Be a part of a strong team of performance driven colleagues
Great future career prospects for advancement
A professional working environment

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience

**Qualifications**
- GCSE or equivalent Maths and English (Grade Grade 3-9 (D-A)) desirable

**Training provider**

SR APPRENTICESHIPS LIMITED

**Apprenticeship standard**

Business administrator
Level 3 (A level)

**Things to consider**

Pension/Benefits: Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more Access to Thrive, our award-winning Wellbeing platform Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

**About the employer**

DFDS provides ferry and logistics services in Europe and Turkey, generating annual revenues of DKK 17bn. Our 8,000 employees are located on ferries and in offices across 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen. Our unique network of 24 ferry routes on a fixed schedule, 55 ferries, 8 port terminals, 9,000 trailer and container units, and 8,000+ local ferry and logistics experts across Europe and Turkey will secure on-time delivery, every time. At DFDS Logistics, we provide flexible, cost-efficient and on-time, door-door, full
- and part-loads, ambient and temperatu