Night Shift Supervisor

7 days ago

Newcastle upon Tyne, United Kingdom The Vermont Hotel Full time

Night supervisor Job Description

Night Porters are often the first point of contact for guests. Taking responsibility for that initial welcome, the all-important first impressions and taking the opportunity to really get to know the guests and anticipate their needs.

As Night Supervisors you will be responsible for the hotel security and guest facilities, as part of a night’s team between 11pm and 7am, when service is just as important. You will be calm and responsible and will be on the front line, ensuring standards are maintained at all times and providing the highest standards of guest service.

You must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team of by example. The role requires excellent interpersonal skills.

The Night Supervisor role will involve:

- Monitoring and supervising staff, ensuring that the hotel standards are maintained at all times
- Directing night business and maintaining, reviewing and preparing the co - ordination of daily business
- Overseeing all front office accounting and financial procedures, night team duties and business transactions
- Updating booking confirmations and checking details and requirements
- Updating reservations, inputting cancellations and amendments and making sure all booking are accurate.
- Monitoring all aspects of the night audit, making sure night staff are trained on this.
- Completing Rotas.
- Ensuring that unparalleled service is provided to guests throughout the night
- Function room set up and clear down
- Meeting room set up
- Food & bar service
- 24 hour room service
- Concierge and valet parking

As Night Supervisor you will be passionately committed to delivering the best possible service to all guests.

Person Specification
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers
- Be confident and self-motivated, demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised
- Be honest and reliable, trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times
- Work together with the team to ensure that the business is the best it can be
- Be willing to take on jobs to balance the team workload
- Be able to communicate well with people of all levels
- Seek feedback and invest time in personal development
- Support, encourage and motivate others
- Look for opportunity to improve areas of the business
- Communicate clearly to colleagues and customers
- Gain commitment of others by using own knowledge
- Resolve problems using current guidelines
- Be able to work independently and know when to escalate issues

**Job Type**: Part-time

**Salary**: £11.00 per hour

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: One location

  • Night Shift Supervisor

    3 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Deutschland GmbH Full time

    Night Shift Supervisor Opportunity at Newcastle AirportTap & Brew Bar, located at Newcastle Airport, is currently recruiting a Night Shift Supervisor to join our dynamic team.In this key role, you will be responsible for overseeing night shift operations, ensuring smooth service delivery, and maintaining high standards of customer service.The hourly rate for...

  • Night Shift Supervisor

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lifeway's Group Full time

    Are you a motivated and experienced professional looking to make a difference in the lives of others? We are seeking a highly skilled Night Shift Supervisor to join our team in Newcastle-under-Lyme.Job SummaryAs a Night Shift Supervisor, you will be responsible for leading a team of support workers during night shifts, ensuring that excellent person-centred...

  • Night Shift Production Supervisor

    1 day ago

    Newcastle upon Tyne, United Kingdom Tribe Recruitment Full time

    **Night Shift Supervisor** **Permanent** **£30-£35k +Shift Allowance** **Gosforth** Our FMCG Manufacturing client is progressing to become the UKs most innovative and technologically advanced specialist facility within their industry. Always creating new ideas, developing new technologies and finding ways to improve our customers manufacturing journey...

  • Shift Supervisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Falcons Nest Full time

    As Part Time Shift Supervisor at the Falcons Nest, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Vintage Inns, a charming collection of rural pubs. You’ll find roaring log fires, traditional food and a cosy...

  • Shift Supervisor

    7 months ago

    Newcastle upon Tyne, United Kingdom All Bar One Newcastle Full time

    DESCRIPTION As Shift Supervisor at All Bar One Newcastle, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at All Bar One, a place to share and socialise. Think morning coffees to Saturday night espresso martinis. Our menus are built...

  • Shift Supervisor

    6 months ago

    Newcastle upon Tyne, United Kingdom The Forth Hotel Full time

    As Shift Supervisor at the Forth, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Castle Pubs, where each one of our pubs has its own story to tell. Think urban pubs packed with personality, craft beers and a unique atmosphere. If...

  • Shift Supervisor

    7 months ago

    Newcastle upon Tyne, United Kingdom All Bar One Full time

    As Shift Supervisor at All Bar One Newcastle, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at All Bar One, our stylish city centre bars. Think morning coffees to Saturday night espresso martinis, sharing tapas with...

  • Shift Supervisor

    7 months ago

    Newcastle upon Tyne, United Kingdom All Bar One Full time

    As Shift Supervisor at All Bar One Newcastle, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at All Bar One, our stylish city centre bars. Think morning coffees to Saturday night espresso martinis, sharing tapas with...

  • Shift Supervisor

    7 months ago

    Newcastle upon Tyne, United Kingdom The Forth Hotel Full time

    As Shift Supervisor at the Forth, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Castle Pubs, where each one of our pubs has its own story to tell. Think urban pubs packed with personality, craft beers and a unique atmosphere. If...

  • Shift Supervisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Castle Full time

    As Shift Supervisor at the Brandling Arms, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Castle Pubs, where each one of our pubs has its own story to tell. Think distinctive pubs packed with individuality, like...

  • Shift Supervisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Ember Inns Full time

    As Shift Supervisor at the Denton, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Ember Inns, a local to be proud of. Think, traditional pub grub, roaring fires and real ales set at the heart of the community. If you...

  • Shift Supervisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Castle Full time

    As Shift Supervisor at the Forth, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Castle Pubs, where each one of our pubs has its own story to tell. Think distinctive pubs packed with individuality, like minded...

  • Shift Supervisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Castle Full time

    As Shift Supervisor at the Brandling Arms, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Castle Pubs, where each one of our pubs has its own story to tell. Think distinctive pubs packed with individuality, like...

  • Shift Supervisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Ember Inns Full time

    As Shift Supervisor at the Denton, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Ember Inns, a local to be proud of. Think, traditional pub grub, roaring fires and real ales set at the heart of the community. If you...

  • Shift Supervisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Vintage Full time

    As Shift Supervisor at the Falcons Nest, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Vintage Inns, a charming collection of rural pubs. You’ll find roaring log fires, traditional food and a cosy atmosphere. If...

  • Shift Supervisor

    3 days ago

    Newcastle upon Tyne, United Kingdom Stonehouse Pizza & Carvery Full time

    As Shift Supervisor at the Goose, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Stonehouse Pizza & Carvery. We’re a friendly bunch with something for all the family. From hand-carved, slow-cooked roasts to freshly made...

  • Shift Supervisor

    3 days ago

    Newcastle upon Tyne, United Kingdom Goose Full time

    As Shift Supervisor at the Goose, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Stonehouse Pizza & Carvery. We’re a friendly bunch with something for all the family. From hand-carved, slow-cooked roasts to freshly made...

  • Shift Supervisor

    5 days ago

    Newcastle upon Tyne, United Kingdom Ember Inns Full time

    As Shift Supervisor at the Denton, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Ember Inns, we’re a home away from home. Think real ales, traditional pub grub and roaring log fires: we’re the local to be proud of. So, if...

  • Shift Supervisor

    5 days ago

    Newcastle upon Tyne, United Kingdom Denton Full time

    As Shift Supervisor at the Denton, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Ember Inns, we’re a home away from home. Think real ales, traditional pub grub and roaring log fires: we’re the local to be proud of. So, if...

  • Shift Supervisor

    7 days ago

    Newcastle upon Tyne, United Kingdom Toby Carvery - Shiremoor Full time

    As Shift Supervisor at Toby Carvery - Shiremoor, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Toby Carvery, the home of the roast, where every day is a Sunday! Think perfectly ruffled potatoes, giant homemade Yorkies and pigs...