Merchant Support Advisor

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Job Summary

To achieve agreed targets in line with the business objectives through pro-active selling of Bank’s Card Acquiring Products/Solutions.

**Job Description**:

- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s card products.
- Provide direct “hands on” sales support (quality lead generation and Relationship management/effective follow up) to generate and convert quality leads into sales.
- Participate in sales campaigns to meet specific targets.
- Maintain own sales performance statistics for management information usage.
- Comply with general Operational risk & Rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations
- Manage merchant relationships to achieve set key value deliverable targets
- Provide excellent customer service in line with Absa values
- Build relationships with internal service providers (Operations, Cooperate Credit team, the KYC Helpdesk and entire branch network) to ensure a quick turnaround time of escalated queries and complaints.
- Follow up on merchant leads provided by the branch network

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (required)