Deskside Services

When you are part of a $10 Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.

Started in 1999, HCL in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. HCL has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract. Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list.

Here is an opportunity is to be part of **HCL Technologies**

**Title of role - **Deskside Services - Windows PC

**Location - **Essex, UK

**Employment Type - **Permanent
- Provide onsite or depot support or dispatch support specialists as necessary to provide end users with operational and technical support and to meet Service Levels.
- Coordinate activities with the Service Desk and provide Level 2 and Level 3 Support to the Service Desk and/or end users as necessary.
- Dispatch and monitor break/fix repairs;
- Perform approved Install, Move, Add, Change and Delete (IMACD) Services for end user desktops/laptops
- Resolve Incidents and Problems associated with EUC desktops/laptops and provide break/fix support, advice and assistance to end users. Supplier shall be ultimately responsible for resolving and/or coordinating with OEMs or Third Parties for all Incidents and Problems associated with failure or degradation of Services related to EUC desktops/laptops.
- Coordinate efforts with Third-Party Vendors providing service and maintenance as necessary to keep EUC desktops/laptops in good working order.
- Perform proactive and reactive troubleshooting to effectively identify potential Incidents or Problems, and commercially reasonable efforts to prevent them before they occur.
- Identify the scope of an Incident or a Problem and remedy the Incident or Problem, by providing operational and technical assistance, as necessary.
- Replace desktops/laptops to conduct a repair, copy data, perform backups, perform restorations. The Break/Fix process for Equipment shall leave the end-user with the same information/Configuration/Software that they had prior to the event as technically feasible.
- Assist end users with support to enable the correct use of desktops/laptops, as well as access to and use of related technologies and Services.

**Salary**: £40,000.00-£44,000.00 per year

Ability to commute/relocate:

- Basildon: reliably commute or plan to relocate before starting work (required)

Work Location: One location