Senior Waiting Staff

2 weeks ago

London, United Kingdom The House of Lords Full time

We are looking for a Senior Waiting Staff to join our Catering & Retail Services Office at House of Lords.

This is an exciting opportunity to work onsite at Parliament, where you will work as part of a team to ensure that the highest standards of service and presentation is always offered to Peers, Guests and Staff of the House.

**You’ll be accountable for**:

- Greeting and receiving Members and guests in your allocated area, demonstrating high levels of customer service skills.
- Achieving familiarity with items printed on the menu and the way they are cooked and served, along with a working knowledge of the wine list to recommend choices to customers.
- Taking food and beverage orders, along with a prompt and accurate service to guests, in line with the standards set by the Line Manager.
- Being responsible for presenting, collecting bills and ensuring that payments are charged correctly.
- The ability to use and manage the EPOS system and in the absence of a manager, managing enquiries and bookings through the restaurant diary system.

**In addition, other duties would include**:

- To assist with other service areas of Catering and Retail Services when the needs of the House demand as directed and a short notice.
- To be available to work flexibly on a shift basis, including evenings as required.
- Undertake other reasonable job-related tasks as directed by a manager when required. This may include substitution for other posts both at equal or subordinate grades within the Department to cover, for example, sick absence or increased demand for service.

**What we’re looking for**:

- High knowledge of 4/5 star experience in fine dining.
- Flexibility and a willingness to learn and adapt to the way we work.
- Excellent customer care skills.
- The ability to work well as part of a team in a busy environment.
- Technical qualifications, vocational qualifications such as NVQ level 2 Food and beverage service or equivalent would be an advantage.

**It would be even better if you had or if you’re willing to learn**
- Knowledge of food allergies.
- Knowledge of Silver Service dining.

What you’ll get in return:

- 30 days annual leave (increasing to 35 after one years’ service).
- Generous pension scheme.
- Discounts from well-known brands and retailers.
- Parliamentary health and wellbeing programme.
- The opportunity to witness history in the making

The work we do is vital to House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to:

- Make laws.
- Check and challenge the actions of the government through questions and debates.
- Investigate public policy and provide a forum of independent expertise.

Job offers are standardly offered at the minimum of the salary range.

**Job Types**: Full-time, Permanent

**Salary**: £24,520.00 per year

**Benefits**:

- Company pension
- On-site gym

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Provide an example of a time when you have demonstrated: Have waiting experience in a 4/5 star establishment.
- Provide an example of a time when you have demonstrated: Being polite and approachable and can demonstrate excellent customer care skills
- Provide an example of a time when you have demonstrated:
Being able to work well as part of a team in a pressured environment.
- Please confirm if you have the following: Technical qualifications, vocational qualifications such as NVQ level 2 Food and Beverage service or equivalent would be an advantage.

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 14/11/2023

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