Contact Handlers

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

You will be working in a fast-paced 24/7 environment, you must be able to work under pressure, communicate clearly at all times and make critical decisions. You will need to be able to think quickly, ask the right questions, listen for vital details and log information accurately.

**Location: Stafford**

**Pay rate: £13.36 - £15.16 per hour**

**Hours: Offering full and part time roles. Weekend only working may also be available.**

**Main Duties**:

- Receive and critically assess all types of contacts, from the general public, police and other agencies, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.
- Identifies the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
- Assesses risk and identifies the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts.
- Act in adherence to all other legal frameworks, key working principles, policies and guidance relevant to the role.

**Essential Requirements**:

- Educated to Level 2 or equivalent or relevant work experience.
- Previous experience taking high volume calls.
- Previous experience in a customer service environment.
- Experience in working in an environment dealing with challenging or vulnerable people.
- Effective communication skills.
- Able to use standard IT packages, systems and/or databases to fulfil role requirements, good keyboard skills are also essential.

**Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.**

RSR Public Safety is member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.