Governance & Functional Support Assistant X2

3 weeks ago

Ellesmere Port, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Governance & Functional Support Assistant x2**
**Reference no: W Cheshire 5221125**
**Pay rate: £13.91 per hour PAYE**
**Working from home base with occasional visits to a Council office** The role is a system based position that requires IT knowledge and preferably Excel expertise. Working as part of the Functional Support team, responsible for ensuring the effective operational support of the Unit4 system on behalf of the Council. To manage and resolve support and service requests (level 1 and level 2), escalating priority system defects and service requests. Key responsibilities:

- Provide frontline support of the Unit4 ERP system. Support responsibilities will include troubleshooting system problems, processing service requests, access/security administration, supporting system upgrades.
- Contribute to the effective running and system administration of the Unit4 system as per agreed SLAs, including health checks on the stability of the Unit4 platform, identifying trends on incident/defects, investigation and their resolution.
- Conduct routine periodic activities in the Unit4 system as directed by Governance and Functional Support Leads to maintain system performance and operation, inclusive of data entry and tasks such as hierarchy maintenance, ensuring completion with accuracy, efficiency and to set timescales.
- Escalate complex defects/incidents to the Governance and Functional Support Lead or to third party support where appropriate and monitoring progress and resolution.
- Assist the Governance and Functional Development Lead on maintaining user access roles and user security.
- Respond to queries from stakeholders, customers, staff to ensure that the Unit4 support provide effective, efficient, accessible services that maximises customer satisfaction, quality assurance and service delivery.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Qualifications**:

- Relevant finance or business qualification (e.g. ECDL or equivalent, AAT, BTEC, NVQ3).
- Relevant professional qualification (e.g. CIPFA, ICSA, MCIPD).

**Experience & Knowledge**:

- General admin experience in a computerised environment.
- Experience of maintaining data quality in a fast moving, outcomes driven role.
- Sound knowledge of Transactional Finance / Procurement / Billing and Debt / Payments and Income / Recruitment and Pay processing is desirable.
- Extensive knowledge of PC systems and able to exploit systems to develop appropriate business solutions.
- Knowledge of the Data Protection Act.
- Proven experience of working to deadlines and prioritising workloads.
- Excellent interpersonal and customer care skills.

**Skills**:

- Able to translate ideas into practice.
- Excellent interpersonal skills, with the ability to influence colleagues in order to achieve better standards of data quality and reporting.
- Ability to prioritise own work to meet deadlines.
- A good teamplayer.
- Minimum of 12 months **recent** experience in a similar role, or context and ideally within a public sector organisation.

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: W Cheshire 5221125**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can so

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