Complaints Handler

**Complaints Handler - FCA Complaints**

Lloyd Recruitment Services are delighted to be recruiting on behalf of one of our leading clients, an extremely well reputed and established FTSE250 financial services organisation, that seek an experienced Complaints Handler to handle all informal and formal complaints within regulatory guidelines and support the department and business to minimise the number of complaints received.

**To £30,710 ** Office based in Wimbledon 2 days, 3 days WFH ** Discretionary annual bonus ** Pension ** Life Assurance ** Private Medical Insurance ** 25 days holiday plus extra day of your choice ** Subsidised gym membership ** Cycle to work schemePlus much more ** Fantastic long term career opportunities within this FTSE250 organisation**

**Key responsibilities**:

- Recording, thorough investigation and attempting resolution of customer complaints in a timely manner in line with the Company process and KPI’s.
- To be accountable for allocated complaints and ensure progression to resolution.
- Liaise with the appropriate business areas when investigating and resolving complaints.
- Provide feedback to the Manager with regards to complaint outcomes and any trends identified.
- Make provisional decisions as to whether compensation is due to the customer.
- Ensure that all work is carried out to a high level of accuracy and ensure compliance with all company and other relevant standards/regulations at all times (including Conduct Risk).
- Keeping accurate and consistent records of investigations and decision making in line with industry best practice standards.
- Supporting the process of delivering feedback to business areas on their complaints handling practices.
- Developing and maintaining industry knowledge of the latest regulatory guidance and business best practice to continually improve customers’ post sales experience.

**Skills & experience required**:
Previous experience of FOS liaison is also an essential requirement.

Other attributes:

- Good communication skills, both verbal and written.
- Customer focused.
- Problem solving skills with the ability to translate problems and find resolutions.
- Excellent organisational skills with the ability to meet tight deadlines at short notice.
- Good IT and software skills, with Excel.
- Confident in presenting complex information in a clear and concise manner.
- Strives to deliver performance targets and drive business improvements to contribute to the success of the business.
- Experience of working to tight deadlines.

Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,710.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: LO 13269