Customer Success Representative

2 months ago


Brighton, United Kingdom Totara Learning Solutions Full time

Totara is a global talent development platform that offers customers a highly flexible platform for their learning and development needs. We currently serve over 1,500 organisations worldwide and have more than 20 million users in 140 countries. We are setting the standard for success in our industry.

**Responsibilities**:

- Build and maintain strong relationships with clients and partners, ensuring a high level of customer satisfaction.
- Conduct regular customer service check-ins to understand clients' satisfaction levels with the software and identify opportunities for upselling or renewals.
- Collaborate with the marketing team to develop targeted campaigns and events to drive new business opportunities and customer retention.
- Work closely with clients to understand their goals and how they are using the software to achieve them, providing guidance and support as needed.
- Provide onboarding and training support to new clients to ensure they are set up for success with the software.
- Collaborate with the technical support team to address any technical issues or concerns that clients may have, ensuring timely and effective resolution.
- Monitor clients' usage and adoption of the software, providing insights and recommendations for how they can optimise their use of the platform to achieve their goals.
- Provide regular reports and analysis to the management team to track progress, identify areas for improvement, and report on customer satisfaction levels.

**Requirements**:

- Experience in a customer-facing role within the HR and learning technology sector.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
- Self-motivated and able to work independently to achieve targets.
- A passion for learning and technology, with a good understanding of the LMS market and competitive landscape.
- Experience with CRM systems and ticketing software, preferably HubSpot and Jira.
- Strong analytical skills with the ability to interpret data and provide insights and recommendations to clients.
- Strong problem-solving skills with the ability to identify and resolve issues in a timely and effective manner.
- Strong organisational skills with the ability to manage multiple clients and priorities.

This is an excellent opportunity to join a growing and dynamic company that is committed to providing high-quality learning solutions to organisations worldwide. If you have a passion for customer success, a strong understanding of the HR and learning technology sector, and experience in customer service and retention, we would love to hear from you



  • Brighton, United Kingdom Pareto Full time

    **Customer Representative** Location: Brighton **Salary**: £27k (£42k) Ref: J13559:SE:GJ:CR Sector: Telecoms Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale completion. **The Role**: As Graduate Customer...


  • Brighton, United Kingdom Pareto Full time

    **Customer Representative** Location: Brighton **Salary**: £25-30k (£35-40k OTE) REF: J13461:SE:GJ:CR Sector: Telecoms Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale completion. **The Role**: As a Customer...


  • Brighton, United Kingdom Red Recruitment Full time

    **Benefits and Package for a Customer Service Representative**: - ** Salary**: £23,058 per annum - ** Hours**:37.5 hours per week - ** Contract Type**:Permanent - ** Location**:Brighton / Hybrid - Pension Scheme - Hybrid working options available **Key Responsibilities of a Customer Service Representative**: - Answering inbound calls from customers on a...


  • Brighton, United Kingdom Staffline Operations Full time

    Apply today to work as a Customer Service Representative in Brighton for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great...


  • Brighton, United Kingdom Red Robin Recruitment Full time

    We have a fantastic opportunity for a SaaS Customer Success Manager to be part of a global, market-leading SaaS provider. With ambitious growth plans, they guarantee that your abilities will be encouraged and that all successes are shared and rewarded. **Salary £40-50k DOE -plus bonus** **Brighton Office** **Hybrid working** **Key...


  • Brighton, United Kingdom Office Angels Full time

    **Customer Service Representative** **Our client based in Brighton is seeking a Customer Service Representative, on a fixed term contract for 12 months. This is a full time, office based position working 37.5 hours per week, with the potential for hybrid working.** **Sector**: Public service - Pensions. **Salary**:From £22,165 dependant on...


  • Brighton, United Kingdom George Blake Full time

    Our client is seeking a talented and driven Customer Service Representative to join our team. As a key member of our customer service team, you will be the first point of contact for our customers, providing excellent customer service and support to ensure their entire journey with us is positive and seamless. Key Responsibilities: - Assist customers who...


  • Brighton, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Representative - German Speaking **Your new company** You will be working in an international chemical distribution independent business, distributing raw materials who are passionate about delivering the highest quality of service. The office is based in Crawley, offering hybrid working (3 days in the office)after 6-month probation...


  • Brighton, United Kingdom Net Natives Full time

    The Customer Success Executive is responsible for ensuring the highest level of success for the onboarding, adoption and integration of the Akero platform, and for supporting Net Natives’ Akero users with their success in using our tools. The CSE will assist in developing and deploying a consultative approach to understand customer needs and map them to...


  • Brighton, East Sussex, United Kingdom Driver Hire Group Services Ltd Full time

    Customer Service Representative ** FULL UK DRIVING LICENCE REQUIRED** Location: Brighton Salary: £23,872.99 Full time and permanent position Shift Pattern: Monday to Friday (+ Saturdays on rota) - 40 hours per week. Start & Finish Times: Mon-Fri = 8:30am-5:30pm Saturdays = 8:30am-12:30pm (Some on-call / out of hours will be on the rota for this role) We...


  • Brighton, United Kingdom Brook Street Full time

    **Customer Service Representative FTC** Location: Brighton **Salary**: £21,761 (Pro rata) Start date: 3rd April 2023 Are you looking to start your customer service career? We are looking for enthusiastic individuals to join our growing customer service team on a fix term contract. Hybrid working is an option. Training will be provided and all we ask is...


  • Brighton, United Kingdom Safetykleen Full time

    **Field Sales Representative - 1st Year OTE £50k - Uncapped Commission Structure Plus Company Car** **The Opportunity** Joining a highly successful and ambitious team you’ll be out in the field covering your own territory, seeking new business opportunities, building in-person relationships, and trained to win contracts within a huge range of exciting,...


  • Brighton, United Kingdom HyperGrowth Recruitment Full time

    Customer Service Representative and Executive AssistantnUp to £28,000 + BenefitsnBrighton – Hybrid – 3 days a week in officenFull timeWe’ve teamed up with the exciting horology brand Studio Underd0g, who are now in the market to secure a Customer Service Representative and Executive Assistant!Company OverviewWhen the biggest news in the watch-world...


  • Brighton, United Kingdom IQVIA Full time

    **Hospital Representative** - Do you want to start your career with one of the most renowned multinational pharmaceutical companies? Are you a curious self-starter prepared to take risks to hit targets?_ IQVIA is recruiting nationwide for highly motivated and experienced Hospital Representatives to cover the **London **territory area**.** This is an...


  • Brighton, United Kingdom HyperGrowth Recruitment Full time

    Customer Service Representative and Executive Assistant Up to £28,000 + Benefits Brighton – Hybrid – 3 days a week in office Full time We’ve teamed up with the exciting horology brand Studio Underd0g, who are now in the market to secure a Customer Service Representative and Executive Assistant! Company Overview When the biggest news in the...

  • Sales Representative

    1 month ago


    Brighton, United Kingdom renewable uk solutions Full time

    Overview: We are seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for building relationships with potential customers, and closing sales. This is an excellent opportunity for individuals who thrive in a fast-paced sales environment and have a passion for delivering...


  • Brighton, East Sussex, United Kingdom Phyron AB Full time

    As the Customer Success Manager (CSM) based in our Brighton office you will have a key role in managing retention and growing client relationships. You will be working as part of the delivery team taking a hands-on approach and communicating internally and externally, for managing strategic conversations, planning and facilitating the onboarding of new...


  • Brighton, United Kingdom OneFamily Full time

    **Purpose of the role**: Your role is to create excellent customer experiences. Dealing with inbound calls from our customers, listening to their concerns, servicing their accounts understanding what’s gone wrong, then delivering an effective, fair and correct outcome. You’ll get to the heart of the issue, and with your humour, empathy and brilliant...


  • Brighton, United Kingdom OneFamily Full time

    **Purpose of the role**: Your role is to create excellent customer experiences. Dealing with inbound calls from our customers, listening to their concerns, servicing their accounts understanding what’s gone wrong, then delivering an effective, fair and correct outcome. You’ll get to the heart of the issue, and with your humour, empathy and brilliant...


  • Brighton, East Sussex, United Kingdom Natives Group Full time

    The Customer Success Executive is responsible for ensuring the highest level of success for the onboarding, adoption and integration of the Akero platform, and for supporting Net Natives’ Akero users with their success in using our tools.  The CSE will assist in developing and deploying a consultative approach to understand customer needs and map them to...