Scottish Diploma in Digital Application Support at

2 weeks ago

Thurso, United Kingdom BT Group Full time

Scottish Diploma in Digital Application Support at SCQF Level 6

**Job Req ID**:14154**Posting Date**:05-Apr-2023**Function**:Apprentices**Location**:Thurso, United Kingdom**Salary**:21,000You’re not just looking for a career, you’re looking to make a difference.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.

From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.

This is your chance to make a real difference to the world. Grab it.
About this role

As an apprentice Technical Support Technician, you’ll learn to interact with business users, navigate and configure IT Service management tools, and to provide second line level support for a wide range of internal and external customers. You’ll learn to take ownership of technology, build your problem-solving skills and work with multi-stakeholders. We’ll teach you skills around how best to share your knowledge and ideas with others by creating the correct documentation for customers and support teams. Not only that, you’ll help make sure all the configuration and testing of our tool sets is achieved through attention to detail and a quality approach. When deploying technology to customers, you’ll either support directly with the installation and setup directly or help support others to get things ready for use and day-to-day operations.

We work with major business customers, so you will be supporting a wide range of different household names in retail, finance, leisure, utilities, construction, and other sectors. Don’t worry, it might sound difficult, but it’s not. You’ll rely on your manager and colleagues, we’ll coach and teach you how to develop business awareness skills to help with problem-solving and escalations, and make sure we’re always improving our service and customer experience.

By the time you’ve finished your apprenticeship, you’ll be a SME - that’s a fancy way of saying expert. You’ll have developed key skills in some of our most critical Service Management tools, and built good understanding of these in supporting 24x7 customer operations.

It’s a role that will keep you busy; but you’ll learn so many skills you can then take your IT support career in potentially many directions from a successful start.

This job is available in Business.
About the apprenticeship you’ll study for

As an Apprentice Technical Support Technician you’ll study for a Diploma in Digital Application Support at SCQF Level 6.

Your apprenticeship scheme will last for 18 months and 20% of your working hours will be dedicated to studying.

In addition to your apprenticeship qualification, our apprentices also typically work towards their TILv4 Foundation certification.

**Entry Requirements**

5 National 5 qualifications at grades A-C including English Language and Maths. Equivalent qualifications are also accepted

Because of the nature of the work we do, this role will require security clearance. Don’t worry, a member of the Early Careers Team will talk you through this

**Location**:Thurso, Scotland
About BT Group

BT Group is the global powerhouse behind EE, BT, Plusnet, and Openreach.

We value diversity and celebrate difference. We’ll encourage you to be yourself, whatever your background. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

Whichever brand you’re working for, we’re all playing for the same team. And we all enjoy the rewards of being part of something bigger: the opportunities to explore new experiences, pursue different dreams, climb challenging career ladders, and try out different ways of working.

We’re always looking ahead. We don’t just sell broadband, and networks, and security, and thousands of clever things you’ve never heard of; in our Martlesham labs, we’re inventing the technologies of the future.

Four brands. One team, 100,000 strong. Together, we’re connecting the world. Come and play your part in building the BT Group of the future, one that will be net zero by 2030.

  • Partner - Farming Insurance Business

    1 week ago

    Thurso, United Kingdom NFU Mutual Full time

    A leadership opportunity in agricultural salesRead on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Self-employed agri opportunity spanning the Scottish Highlands from Dingwall to ThursoJoin the leadership team of a successful local business with no capital investment...

  • Partner - Farming Insurance Business

    1 day ago

    Thurso, United Kingdom NFU Mutual Full time

    A leadership opportunity in agricultural salesRead on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Self-employed agri opportunity spanning the Scottish Highlands from Dingwall to ThursoJoin the leadership team of a successful local business with no capital investment...

  • Care at Home Assistant

    4 weeks ago

    Thurso, United Kingdom Eildon Support Services Full time

    We are looking to recruit Care at Home Workers in the Thurso Area. Various shifts are available but we would ask applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in care is not essential as we provide...

  • Care at Home Assistant

    3 weeks ago

    Thurso, United Kingdom Eildon Support Services Full time

    We are looking to recruit Care at Home Workers in the Thurso Area. Various shifts are available but we would ask applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in care is not essential as we provide...

  • Care at Home Assistant

    4 weeks ago

    Thurso, United Kingdom Eildon Support Services Full time

    We are looking to recruit Care at Home Workers in the Thurso Area. Various shifts are available but we would ask applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in care is not essential as we provide...

  • Care at Home Worker

    4 weeks ago

    Thurso, United Kingdom Eildon Support Services Full time

    **RATES OF PAY**: **Monday - Friday** Walkers: £12.28 Drivers: £12.78 **Weekend Enhanced Pay** Walkers: £13.05 Drivers: £13.55 We are looking to recruit Care at Home Workers in the Thurso Area. Various shifts are available but we would ask applicants be flexible and able to work every second weekend. Role includes personal care, moving &...

  • Partner - Farming Insurance Business

    3 weeks ago

    Thurso, United Kingdom NFU Mutual Full time

    A leadership opportunity in agricultural salesSelf-employed agri opportunity spanning the Scottish Highlands from Dingwall to ThursoJoin the leadership team of a successful local business with no capital investment requiredTake-over the day-to-day running of the Thurso office and dedicated team of staffCreate bespoke insurance solutions with the support of...

  • Partner - Farming Insurance Business

    1 week ago

    Thurso, United Kingdom NFU Mutual Full time

    Job DescriptionA leadership opportunity in agricultural salesSelf-employed agri opportunity spanning the Scottish Highlands from Dingwall to ThursoJoin the leadership team of a successful local business with no capital investment requiredTake-over the day-to-day running of the Thurso office and dedicated team of staffCreate bespoke insurance solutions with...

  • Partner - Farming Insurance Business

    3 weeks ago

    Thurso, United Kingdom NFU Mutual Full time

    A leadership opportunity in agricultural sales Self-employed agri opportunity spanning the Scottish Highlands from Dingwall to Thurso Join the leadership team of a successful local business with no capital investment required Take-over the day-to-day running of the Thurso office and dedicated team of staff Create bespoke insurance solutions with the support...

  • Partner - Farming Insurance Business

    4 weeks ago

    Thurso, United Kingdom NFU Mutual Full time

    A leadership opportunity in agricultural salesSelf-employed agri opportunity spanning the Scottish Highlands from Dingwall to ThursoJoin the leadership team of a successful local business with no capital investment requiredTake-over the day-to-day running of the Thurso office and dedicated team of staffCreate bespoke insurance solutions with the support of...

  • Partner - Farming Insurance Business

    3 weeks ago

    Thurso, United Kingdom NFU Mutual Full time

    A leadership opportunity in agricultural salesSelf-employed agri opportunity spanning the Scottish Highlands from Dingwall to ThursoJoin the leadership team of a successful local business with no capital investment requiredTake-over the day-to-day running of the Thurso office and dedicated team of staffCreate bespoke insurance solutions with the support of...

  • Partner - Farming Insurance Business

    4 weeks ago

    Thurso, United Kingdom NFU Mutual Full time

    A leadership opportunity in agricultural salesSelf-employed agri opportunity spanning the Scottish Highlands from Dingwall to ThursoJoin the leadership team of a successful local business with no capital investment requiredTake-over the day-to-day running of the Thurso office and dedicated team of staffCreate bespoke insurance solutions with the support of...

  • Dentist - Thurso, Caithness, Highlands (Full or part-time in well-established digital practice [...]

    15 hours ago

    Thurso, Highland, United Kingdom www.dentistjobs.co.uk - Jobboard Full time

    Dentist - Thurso, Caithness, Highlands (Full or part-time in well-established digital practice with high private opportunity) Dentist Thurso (Caithness) Reference: JG6452-17 Full or Part-time Associate Dentist Mixed practice with Excellent private opportunity Full clinical freedom State-of-the-art and well-equipped dental practice Development programme...

  • Domestic Cleaner/housekeeper

    7 days ago

    Thurso, United Kingdom Diamond Home Support Highlands Full time

    Diamond Home Support is a Domestic Cleaning Company. We are actively recruiting for new reliable and experienced domestic cleaners to join our thriving local business on a self-employed basis in the Thurso KW14 area. We can offer a good range of benefits including - £14.00 per hour - Regular work, with the same clients, in the same place and at the same...

  • Partner - Farming Insurance Business

    9 hours ago

    Thurso, Highland, United Kingdom NFU Mutual Full time

    A leadership opportunity in agricultural sales Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Self-employed agri opportunity spanning the Scottish Highlands from Dingwall to ThursoJoin the leadership team of a successful local business with no capital investment...

  • Partner, Farming and Commercial Insurance Business

    9 hours ago

    Thurso, Highland, United Kingdom NFU Mutual Full time

    A leadership opportunity in agricultural sales Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. • Self-employed agri opportunity spanning the Scottish Highlands from Dingwall to Thurso • Join the leadership team of a successful local business with no capital investment...

  • Process Technician

    7 days ago

    Thurso, United Kingdom Ross-Shire Engineering Full time

    Who Are We? RSE is the leading contractor of choice in the design, build & maintenance of water treatment & water recycling equipment. Delivering products and services to clients across the UK, our unique offering to the market focuses on innovation, efficiency, andexcellence. Established in 1982, RSE has grown into one of the most prominent specialist...

  • Active Area Attendant

    4 weeks ago

    Thurso, United Kingdom Rolls-Royce Full time

    Job Description Active Area Attendant (Active Repair & Overhaul) - Submarines Full Time Thurso Why Rolls Royce? Rolls-Royce has an exciting opportunity for an Active Area Attendant (Active Repair & Overhaul)at its site based in Thurso. Having operated and managed the Vulcan Naval Reactor Test Establishment for the last 50 years on behalf of the Ministry...

  • Partner - Farming Insurance Business

    4 weeks ago

    Thurso, Highland, United Kingdom NFU Mutual Full time

    A leadership opportunity in agricultural sales Self-employed agri opportunity spanning the Scottish Highlands from Dingwall to Thurso Join the leadership team of a successful local business with no capital investment required Take-over the day-to-day running of the Thurso office and dedicated team of staff Create bespoke insurance solutions with the...

  • Partner - Farming Insurance Business

    4 weeks ago

    Thurso, Highland, United Kingdom NFU Mutual Full time

    A leadership opportunity in agricultural sales Self-employed agri opportunity spanning the Scottish Highlands from Dingwall to Thurso Join the leadership team of a successful local business with no capital investment required Take-over the day-to-day running of the Thurso office and dedicated team of staff Create bespoke insurance solutions with the...