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Customer and Logistics Agent

4 months ago

Stansted, United Kingdom Optime Group Full time

Optime Group in partnership with a well-known Logistics Company located at Stansted Airport are looking to add to its growing team of Customer & Logistics Liaisons serving one of the UK's fastest growing airports.

What's on offer
- Location: Stansted Airport
- Rate of pay: £12.70 per hour
- Shift Pattern: 4 on 4 off
- Shift timings: 5am to 5pm and 8am to 8pm - Flexibility with timings is essentials as these will be rotational
- Weekly Pay
- Temp to Perm (performance based)

**Responsibilities**:

- Whilst manning the area the colleague is responsible for ensuring the area is safe and clear for passengers and employees of MAG, its partners and DHL.
- The colleague is to help coordinate the TL10 lift use. Ensuring Passenger safety and priority. The area is to be manned from 5am to 8pm and should not be left unattended.
- If a Passenger is waiting for the lift to become available then the TL10 colleagues are to assist in the communication to the PAX to ensure the safety by either asking them politely to wait or for a airport colleague to give way to the PAX.
- Report any safety issues to the WM and TL on shift at the time. In addition communicate with the Customer Liaison who can report via MAG app.
- Perform BBS safety conversations with DHL/MAG/Airport partners if either positive or unsafe behaviours are observed and recorded in logics.
- Help to direct Passenger away from stock and assist them with any navigational enquiries.
- Report any issues of non-conformance poor behaviour or conduct by anyone to the TL/WM immediately.
- Ensure designated fire equipment and exits are clear/free from obstruction.
- Ensure stock is being processed as quickly as possible to stock rooms and report any slow turn around or stock dwell within the delivery areas.
- When 2 Liaisons on shift 1 Liaison to man TL10 and 1 to inspect and report on other delivery areas these include SATS, Bay 1 and Landside. Expectation is that these areas are inspected, cleaned and any safety issues reported. Slow movement of deliveries to be reported and any fly tipping to be monitored, reported and labelled with penalty notice.
- Walkie Talkies must be carried whilst on shift.
- Additional duties maybe implemented

**Requirements**:
In addition the above we would prefer the applicant to possess some or nearly all of the below attributes:

- Possess a can-do attitude with a passion to fulfil outlined tasks
- Obtain a professional and courteous manor as communication is a key element of the role. Applicant will be expected to communicate with MAG/Passengers/DHL Colleagues.
- Be resilient and forward thinking with courage to feedback/implement any ideas