Day Concierge

**Day Concierge - Sandwell Services**

REF/ 47680

£7904.00 per annum

16 hours per week

Shifts between Monday - Friday 10:00am - 6:30pm

Trident Group has over 50 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 750 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.

The Group consists of;
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.

**About the role**

We are looking to recruit a Day Concierge at our site based in Sandwell. We are looking for someone to provide a security and signposting function to customers as part of a 24 hour service, raising any concerns, and reporting these in line with policy and procedure.

Our customers enjoy the company of our employees, so are looking for people to be engaging, empathetic, imaginative and reliable to support them with their needs. As your employer, we will look after you by paying you in line with the Actual Living Wage, and giving you your Birthday off work every year, which is in addition to your 34 days holiday. We offer you a supportive employee assistance programme, with access to a GP whenever you need one, and a 24/7 support helpline because we know things get tough at times, and we all need some help.

**Key Responsibilities**
- Receiving visitors and customers at reception in a professional, polite, and courteous manner and deal with all routine enquiries, challenging where appropriate
- Undertaking routine building checks to ensure security, health and safety and general tidiness of building and maintain the CCTV
- Co-ordinating access for services to the building
- Ensuring the removal of illegally stored items in and around the site
- Responding to emergencies via use of specialist agencies
- Keeping accurate and appropriate recordings of activities undertaken throughout the day
- Liaising with support staff to ensure the customer’s needs are continually met
- To ensure the health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding regulations.
- Play an active role in working flexibly to support the service as and when necessary
- Any other duties as required by the role

**About you**

We are looking for highly motivated individual who would like to join our team in order to deliver good quality service to vulnerable adults.

The successful applicant should demonstrate the following:

- The ability to work both autonomously and as part of a team
- Reliable and punctual
- Ability to maintain confidentiality
- Use of initiative
- Flexible
- Creative
- Strong interpersonal skills
- Excellent communication skills
- High level of professional integrity
- Person centred approach
- Accurate
- Methodical

**Essential**
- Experience of working within a security environment
- Experience of keeping accurate and compliant records

**Desirable**
- A relevant qualification specific to the role

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.